Lifeline media releases

Thursday 30th May, 2024

NEW RESEARCH REVEALS YOUNG PEOPLE AND PARENTS MOST AFFECTED BY NATURAL DISASTERS

• Research reveals relationship between extreme weather events, mental health and suicidality
• 94% of people surveyed concerned these events are becoming more frequent and more severe
• Half experienced mental health impacts on themselves (48%) or loved ones (45%)
• Full report available on request

According to a newly released report commissioned by Lifeline, the majority of Australians are concerned about the increasing frequency and severity of extreme weather, with young people aged 18-24 and parents of under 18’s experiencing the most significant impacts on their mental health.

The 2024 Extreme Weather, Mental Health & Suicidality Report reveals that 90% of 18- to 24-year-olds believe natural disasters have taken a toll on their mental health, as well as that of their friends, family and the community. Meanwhile, 81% of parents feel the same, compared to 48% of the general population.

More than half of young people (56%) and parents with children under 18 (55%), say climate related stress and anxiety are impeding their daily functioning compared to 43% of the general population.

When asked about their biggest concerns, people surveyed reported extreme weather events and climate change as the highest stressors after cost of living – ahead of affordable housing, healthcare and the economy.

Lifeline Australia Chief Research Officer Dr Anna Brooks said the significant levels of distress being experienced across the community are understandable responses to a threat.

“As we experience climate change, with many directly and indirectly impacted, taking action can help reduce that anxiety. It could be as simple as becoming more informed about weather events or joining a local emergency or environmental action group,” said Dr Brooks.

“Given young people are particularly impacted, parents and caregivers have an especially important role to play. Effective ways to support young people include making time and space for honest, age-appropriate conversations, as well as promoting an action-oriented approach.

“You might role-model behaviours like taking cooler, shorter showers, turning off lights in unoccupied rooms and buying pre-loved fashion.”

“People living in disaster zones are some of the most affected. If you are feeling overwhelmed, regardless of where you live, please reach out to Lifeline in the way you feel most comfortable. You can phone, text or chat to a Crisis Supporter 24/7 and also jump online for support resources."

“If you find yourself feeling more worried than usual, prioritise your self-care and engage in behaviours that support your wellbeing: prioritise your sleep, move your body, spend time in nature, and connect with others who can support you.”

You can phone Lifeline to speak to a Crisis Supporter on 13 11 14, text 0477 131 114, chat to Lifeline online or access the Support Toolkit to self-manage what you’re going through at www.lifeline.org.au (all services are available 24/7).

ABOUT THE SURVEY (available on request)

In August 2023, Lifeline commissioned 89 Degrees East Research to generate new knowledge about the relationship between extreme weather events, mental health and suicidality.

There were 1,010 participants, representative of the national general population of Australian adults by age, gender and location Survey questions explored level of concern about extreme weather events, lived experiences of mental health impacts as a result of extreme weather, and beliefs about responsibility to prepare for mental health impacts as a result of extreme weather.

Survey results have been weighted.

ABOUT LIFELINE

For over 60 years, Lifeline has been connecting with Australians in need through crisis support and suicide prevention services, operating the 13 11 14 telephone line within 43 centres around the nation as well as a 24/7 crisis text, webchat service and Support Toolkit. The organisation expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

20th May, 2024

LIFELINE CELEBRATES THE COLLECTIVE IMPACT AND EXPERIENCE OF THEIR LEGION OF VOLUNTEERS

• National Volunteer Week (20-26 May) is Australia's largest annual celebration of volunteering
• Australia's national crisis support network proudly works with 4,500 volunteers

*CASE STUDIES AVAILABLE ON REQUEST*

This National Volunteer Week, Lifeline Australia is shining a light on its volunteers and the critical role they play in giving thousands of people across Australia hope and connection around the clock each and every day.

Lifeline Australia CEO Colin Seery said the organisation's services were under more demand than ever, with people reaching out for help in record numbers.

"The critical work that Lifeline does is only possible with the thousands of Lifeline volunteers available 24/7 nationwide who pick up a call from a person in crisis every 30 seconds, as well as all the others who ensure Lifeline can carry on our critical, lifesaving work," said Mr Seery.

"This week, we are making extra sure to thank and recognise each one of our volunteers for the meaningful impact they are having on the lives of others - from our Crisis Supporters on the phone and digital services, to our retail workers and book fair volunteers."

'Those at the frontlines of crisis support demonstrate extraordinary empathy and generosity, listening without judgment and providing care and assistance to help seekers at their darkest hour."

"We are fortunate to be supported by so many wonderful volunteers who continue to build resilience and reduce stigma around mental health concerns and suicidality."

"Volunteers are the backbone of Lifeline - quite simply, we couldn't do what we do without them."

Mr Seery added that the contribution of those who generously give up their time to make a difference in their communities means the organisation can ensure no one has to face their darkest moments alone.

"Creating an Australia free of suicide takes dedication, time and patience and our volunteers have this in abundance," Mr Seery added.

You can phone Lifeline to speak to a Crisis Supporter on 13 11 14, text 0477 131 114, chat to Lifeline online or access the Support Toolkit to self-manage what you're going through at www.lifeline.org.au (all services are available 24/7).

Thursday, 16th May 2024

13YARN MARKS 50,000 CALLS SUPPORTING ABORIGINAL AND TORRES STRAIT ISLANDER PEOPLE IN CRISIS

Since 13YARN was established in March 2022, the Indigenous-led national crisis support service has supported Aboriginal and Torres Strait Islander community members across a milestone 50,000 calls.

Service demand increased by nearly 50% in the first two years of operation: from around 17,000 calls in 2022 to 25,000 calls in 2023.

National Program Manager Marjorie Anderson says the service’s rapid growth has been responsive to the urgent need for culturally safe and confidential crisis support.

“Over the last two years, the demand for help is far beyond what we ever expected and continues to grow. We have seen 27 days with more than twice, and sometimes nearly three times the average number of calls from help seekers.”

“Many of these peaks coincide with sorry business, deaths in community and challenging moments in community life. We also support people in distress around the New Year period, Survival Day and through political and news moments such as the Voice Referendum in which calls were up by 40%.”

In 2022, 16% of callers cited racism as the reason for their distress, rising to 19% in 2023. This statistic continues to rise, and currently sits at 26% in the calendar year to date.

“Amid news reporting of the Productivity Commission’s Closing the Gap report we saw around 43% of calls related to racism, and again, the release of Closing the Gap data saw 47% of calls connected to racism. These two days represent the single highest figures to date,” added Mrs. Anderson.

“Unfortunately, one of the most significant drivers for people seeking help has been racism in the aftermath of the Referendum. It is sad this is the experience of our people, but we are pleased 13YARN can offer safe, confidential and culturally appropriate support.”

Lifeline’s 13 11 14 crisis helpline refers around 60% of help seekers to other programs and services, bridging the gap between clinical and non-clinical support. In 13YARN’s case, there are not always equivalent culturally safe services to refer people on to, especially in remote locations.

“If we are to truly close the gap, more homegrown culturally safe services in regional and remote locations, designed and run by local Aboriginal people, are critically needed.”

“As an Aboriginal and Torres Strait Islander led, designed and run service, 13YARN promotes trust among help seekers who know they will be yarning with someone who understands them.”

“There is always hope at the end of a yarn. Our teams listen without judgement. The conversation is confidential, and we are a safe space for people to yarn about worries, needs and concerns.”

13YARN is an Australian Government funded initiative codesigned and developed by Lifeline Australia and Gayaa Dhuwi (Proud Spirit) Australia along with leading Aboriginal mental health professionals and lived experience and community groups.

If you, or someone you know are feeling worried or no good, we encourage you to connect with 13YARN [13 92 76] and talk with an Aboriginal or Torres Strait Islander 24 hours a day, 7 days a week.

ABOUT 13YARN

13YARN [Thirteen YARN] is the first national crisis support line for mob who are feeling overwhelmed or having difficulty coping. We offer a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter who can provide crisis support 24 hours a day, 7 days a week. 13YARN empowers our community with the opportunity to yarn without judgement and provide a culturally safe space to speak about their needs, worries or concerns.

Monday 22nd April, 2024

NEW LIFELINE DATA REVEALS COST-OF-LIVING PRESSURES INCREASING AS A SOURCE OF DISTRESS FOR AUSTRALIANS

• 15% of the 3,000 calls a day to 13 11 14 are specific to financial hardship.
• Evidence shows people can experience increased risk of suicide over financial stress.
• Help seekers presenting in severe distress, with complexity of cases growing.

Data released today reveals around 500 calls to Lifeline each day are related to financial management, employment, or housing insecurity. Of this number, around 50 are focused on concerns related to homelessness.

Lifeline Australia CEO Colin Seery said it was important for anyone struggling to know that the organisation is available 24/7 to provide support.

“As well as telephone and digital support, Lifeline has 43 centres across Australia. Some of these offer face-to-face crisis support as well as counselling specifically focused on financial distress,” he said.

“What is concerning is that we know the true number of people identifying cost-of-living pressures as their primary reason for contacting Lifeline is actually significantly higher.”

“This data does not take into account the 900 help seekers contacting us via our text and webchat services each day, or those reaching to our Support Toolkit or specialised helplines.”

“Our centres are also reporting an increase in complex cases, with help seekers presenting in severe distress, having struggled to find relief and feeling like their options are increasingly limited.”

Lifeline Australia’s Chief Research Officer, Dr Anna Brooks, said that financial stressors are not isolated to those who have a mortgage, with cost-of-living increases flowing through to generate higher rental costs and other economic pressures.

“Financial stress and uncertainty can contribute to mental ill health. There is also a robust and growing body of evidence to suggest that people can experience increased risk of suicide when facing these challenges.”

If you, or someone you know are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable.

You can phone Lifeline to speak to a Crisis Supporter on 13 11 14, text 0477 131 114, chat to Lifeline online or access the Support Toolkit to self-manage what you’re going through at www.lifeline.org.au (all services are available 24/7).

ABOUT LIFELINE

For over 60 years, Lifeline has been connecting with Australians in need through crisis support and suicide prevention services, operating the 13 11 14 telephone line within 43 centres around the nation as well as a 24/7 crisis text, webchat service and Support Toolkit.

The organisation expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

To donate to Lifeline, visit www.lifeline.org.au/donate

7 March 2024

Media Release Beyond Now app goes to Lifeline to streamline support

Beyond Blue is transferring ownership of its highly regarded suicide prevention app, Beyond Now, to Lifeline Australia as part of a partnership that aims to provide more clarity for people seeking support during a crisis.

Lifeline, which is well known for supporting people in crisis and suicide prevention, is taking ownership of the suicide safety planning app this month and will continue to provide the service and maintain uninterrupted access for new and current users.

Beyond Now has been accessed by hundreds of thousands of people since it was first developed by Beyond Blue in 2016 providing crucial support to those who are in suicide crisis. In the past four years alone, more than 400,000 people have used the app with more than 150,000 safety plans made.

Beyond Blue CEO Georgie Harman said this carefully planned move is part of Beyond Blue and Lifeline's new partnership to reduce confusion and build a more connected support system for people.

“As Beyond Blue focuses more on early intervention and prevention – supporting people before problems snowball – it makes sense for us to hand over this important crisis management tool and precious community asset to our partner Lifeline who are well known for their work in supporting people who are in crisis.

“This is an important step in our partnership to reduce confusion for people, making it easier for people to identify which organisation to reach out to for support depending on the where they are at in their mental health journey,” said Ms Harman.

While the look of the platform is changing, the service will continue undisrupted with redirects linking to Lifeline’s Beyond Now App and webpage. People who currently have the Beyond Now App downloaded to their phone are being notified of the change in ownership via an In-App Message. People can continue to access their plan and use the App as they normally do, uninterrupted.

In November 2023, Beyond Blue and Lifeline Australia formalised a three-year collaboration agreement that builds on their long record of working together in operations and advocacy.

Lifeline Australia CEO Colin Seery said, “Boosting collaboration between Lifeline and Beyond Blue benefits every help seeker, as we are ultimately aiming to streamline support and provide greater clarity on the services available.

“Lifeline is pleased to take ownership of this excellent suicide prevention app, which has helped hundreds of thousands of people to stay safe in their darkest hours. Lifeline’s crisis supporters have been recommending the app to help seekers for many years,” he said.

Together, Beyond Blue and Lifeline Australia support millions of people every year with information, advice, online self-help and referrals via telephone, text, webchat, and digital platforms.

Lifeline and Beyond Blue will remain equipped and available to provide support to all Australians, no matter the nature of their distress.

Beyond Blue Support Service: 1300 22 4636 or beyondblue.org.au/getsupport

Lifeline: 13 11 14

30 November 2023

LIFELINE & BEYOND BLUE LINK UP TO SUPPORT MORE AUSTRALIANS

Lifeline and Beyond Blue are linking up under a new partnership to make it easier and more efficient for people to find the support that best suits them. 

As community demand for mental health and crisis support rises and resources become increasingly tight, Lifeline and Beyond Blue have designed their new strategic directions to be complementary. 

Lifeline will focus on crisis support and suicide prevention and Beyond Blue will focus on prevention and earlier intervention, supporting people at the first sign of struggle. 

Together, the organisations support millions of people a year with information, advice, online self-help and referrals via telephone, text, webchat and digital platforms. 

Beyond Blue Chair The Hon Julia Gillard AC said: ''Australia's mental health and suicide prevention systems are too often crisis-driven. People often only get support when they're at breaking point. Now, in a deliberate step, Beyond Blue will sharpen our focus so we're supporting people early on - helping people to feel better sooner, to get well and to stay well.''

''Of course, both Lifeline and Beyond Blue will always be equipped to provide support to all Australians, no matter the nature of their distress,'' she said. 

Lifeline Australia Chair Jacinta Munro said: ''Lifeline will continue to focus on crisis support and suicide prevention, supporting Australians in times of crisis and equipping individuals and communities to be suicide safe.''

''Governments are increasingly recognising the importance of better integration within the mental health and wellbeing sector, and achieving this requires leadership from both governments and sector organisations. 

''This partnership between Lifeline and Beyond Blue helps to deliver a more integrated system, with more clarity for help seekers, smoother transitions between services and a greater focus on holistic support.''

Earlier this year, the organisations formalised a three-year collaboration agreement that will build on their long record of working together in operations and advocacy. 

This year, the Victorian Government engaged Lifeline and Beyond Blue to lead the first stage of a sector-wide co-design to deliver on a Victorian Royal Commission recommendation to create better referral pathways across the state's helplines. 

Beyond Blue and Lifeline worked closely during the Black Saturday bushfires and the height of the pandemic, including by linking young people to Lifeline's crisis text service from Coronavirus Mental Wellbeing Support Service delivered by Beyond Blue.

Now official, the partnership means Lifeline and Beyond Blue will be better placed to share resources and connect people with the information, advice and support that suits them best, regardless of where their journey begins. 

Ms Gillard said: ''Beyond Blue will continue to focus on depression and anxiety, equipping people to look after their mental health and connecting them with support options at the first sign of struggle.''

Ms Munro said: ''Working together benefits every help seeker. This partnership means we will reduce confusion about what we do and take a significant step towards a more connected system.''

As a tangible example of the partnership, Beyond Blue will transfer to Lifeline ownership of its popular suicide safety planning tool Beyond Now, which has supported hundreds of thousands of people to stay safe during a suicide crisis since its creation in 2016. In the past four years alone, more than 400,000 people have used the app with more than 150,000 safety plans made. 

Ms Munro said: ''Lifeline crisis supporters have been recommending this app to help seekers for several years and so we're thrilled to take responsibility for its management and development going forward.''

Ms Gillard said: ''Beyond Blue has a proud record in suicide prevention, having developed and scaled Beyond Now and the foundational suicide aftercare model known as The Way Back Support Service.''

''As Beyond Blue shifts our suicide prevention focus upstream from service delivery to address the issues and circumstances that contribute to suicidal distress, the transition of Beyond Now to our friends at Lifeline means this vital asset will continue to be there for the community,'' she said. 

''We believe this partnership signals a new way forward, focused on community impact, working together so people can navigate our services with greater ease and clarity.''

25 October 2023

Landmark amalgamation paves way for better support for help seekers across Australia

• Lifeline take on national clinical service responsible for MensLine, National Suicide Call Back Service, SuicideLine Victoria and other mental health, counselling, and family violence services.
• Move brings in clinicians who currently provide 100,000 free counselling sessions a year.
• Amalgamation creates an exciting opportunity to address the ‘missing middle’ in mental health.

Lifeline Australia and On the Line Australia (OTLA) have completed a voluntary amalgamation designed to increase the impact of crisis support, mental health, suicide prevention, and family
violence prevention services for people across the nation.

On Sunday 1st October, OTLA completed the final transfer of business, operations and workforce to Lifeline Australia, the country’s leading crisis support service. Even though the transfer has been completed, OTLA’s and Lifeline Australia’s service lines will continue to operate as before.

Over the course of the past 18 months, and with the help of independent lived experience and clinical experts, Lifeline and OTLA determined that there would be considerable benefits of integrating OTLA’s clinical service with Lifeline’s crisis service to provide wrap-around care for anyone reaching out for support.

Lifeline Australia CEO Colin Seery said that the organisation considers this a significant and exciting opportunity to take a more integrated approach to crisis support, mental health, and suicide prevention to ultimately improve support through a variety of channels.

“There is increasing interest from governments and the sector to improve both service quality and accessibility for help seekers by exploring the consolidation of helplines and the possibility of providing warm referrals,” said Mr. Seery.

“Help seekers are at the heart of what we do and joining forces empowers us to build a more efficient and personalised response. It will also provide us with the foundation to help address the very real service gap for hundreds of thousands of people who cannot get access to care due to distance, workforce shortages, and financial pressures.”

“Lifeline Australia is committed to continuing to look at ways in which we might be able to provide capability and infrastructure foundations for smaller services that are targeted towards
specific, vulnerable populations.”

On the Line CEO Angus Clelland said the amalgamation was about considering the benefits of tailoring support to help seekers’ needs while taking a ‘no wrong door’ approach.

“On the Line’s clinical services are a natural complement to Lifeline’s national crisis service and
will create an exciting opportunity to address the ‘missing middle’ in mental health care across
Australia,” he said.

MEDIA: RICHARD SHUTE | media@lifeline.org.au | 0408 407 776 (Calls only - no SMS)

6 September

Lifeline reminds Australians that suicide doesn't discriminate

• Each year, an estimated 703,000 people die by suicide worldwide.
• In 2021, there were 3,144 suicide deaths in Australia. (ABS Causes of Death, 2022)
• View the videos from the Suicide Doesn’t Discriminate campaign here.

In the lead up to this year’s World Suicide Prevention Day (Sunday, 10th September), Lifeline is reminding Australians that suicide can affect everyone and encouraging anyone who is doing it tough to reach out for help through the organisation’s 24/7 phone and digital crisis support services.

To reduce the stigma that surrounds suicide, Lifeline has launched the Suicide Doesn’t Discriminate campaign, shining a light on the experiences of those with a lived and living experience of suicide and suicidality. The campaign brings together two pairs of individuals from very different backgrounds to discuss both shared and distinctive parts of their stories
on camera.

One of the interviewees, Imbi, has worked alongside her husband for years to shed light on the challenges they experienced when one of their children suffered a life-altering event.
“Our youngest son had a horrendous trauma happen to him when he was twelve, and we lived with the fear of him taking his own life”, says Imbi.

“Four years ago, I reached the lowest point in my entire life, where I also didn’t want to live one year longer, and I reached out to Lifeline.”

“People would think, you know, how could you have felt like that – and yet I did. It just shows you that it can happen to anyone.”

Lifeline Australia CEO Colin Seery said that real people sharing wide-ranging experiences was an important way of illustrating that a ‘typical’ look doesn’t exist in the context of suicide.

“It’s important to raise awareness around how suicide often doesn’t look how you’d think it would. It is incredibly complex, evidenced by the fact that two people can have the exact
same backgrounds, yet have different experiences, and vice versa,” says Mr Seery.

“This campaign is all about amplifying the voices of those who have lived with or continue to live with suicidality and mental health issues. By doing this, we can help reduce the stigma
and encourage anyone who needs it to reach out for support.”

“It is crucial that no one feels they have to face their struggles alone. Please, if you feel you need support, reach out to someone you know or call Lifeline. Our Crisis Supporters
continue to be available on our 13 11 14 phone service as well as our text and chat channels, 24 hours a day, 7 days a week.”

View the videos from the Suicide Doesn’t Discriminate campaign here.

Meanwhile, former Australian Rules footballer, star basketballer and Lifeline ambassador Archie Smith is calling on people across Australia to lace up their shoes and walk 9km on
Sunday 10th September for the 9 Australians who lose their lives to suicide each day.

The annual Out of the Shadows Walk will take place all over Australia on World Suicide Prevention Day to remember the lives lost to suicide and to raise funds for Lifeline to
continue to provide vital crisis support and to make sure that nobody has to face their darkest moments alone.

You can phone Lifeline to speak to a Crisis Supporter on 13 11 14, text 0477 131 114, chat to Lifeline online or access the Support Toolkit to self-manage what you’re going through at
www.lifeline.org.au (all services are available 24/7).

ABOUT LIFELINE

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 41 centres around the nation as well as a 24/7 crisis text, webchat service and
Support Toolkit. The organisation expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

To donate to Lifeline, click here.

22 June

Lifeline Australia and On the Line Australia sign heads of agreement for a voluntary amalgamation to provide better care for help seekers

Lifeline Australia and On the Line Australia (OTLA) are investigating a voluntary amalgamation which could potentially increase the impact of crisis support, mental health, suicide prevention,
and family violence prevention services for people across the nation.

This week, the country’s leading crisis support service, Lifeline Australia, signed a Heads of Agreement (HOA) with OTLA, the national clinical service responsible for MensLine, the
National Suicide Call Back Service, SuicideLine Victoria, and a range of mental health, counselling, and family violence prevention services.

With the help of independent lived experience and clinical experts, Lifeline and OTLA have determined that there are considerable potential benefits of integrating OTLA’s clinical service
with Lifeline’s crisis service to provide wrap-around care for the help-seeker.

Lifeline Australia CEO Colin Seery said that the organisation considers this a significant and exciting opportunity to take a more integrated approach to crisis support, mental health, and
suicide prevention and better support the community through a variety of channels.

“There is increasing interest from governments and the sector to improve both service quality and accessibility for help seekers by exploring the consolidation of helplines and the possibility
of providing warm referrals,” said Mr Seery.

“Lifeline Australia is committed to continuing to look at ways in which we might be able to provide capability and infrastructure foundations for smaller services that are targeted towards
specific, vulnerable populations.”

On the Line CEO Angus Clelland said looking at a potential amalgamation was about considering the benefits of tailoring support to help seekers’ needs while taking a ‘no wrong
door’ approach.

“On the Line’s clinical services, delivered by telephone and online by psychologists, nurses, social workers, and counsellors, are a natural complement to Lifeline’s national crisis service.”

“Help seekers are at the heart of what we do and joining forces could empower us to build a more efficient and personalised response. It will also provide us with the foundation to help
address the very real service gap for hundreds of thousands of people who cannot get access to care due to distance, workforce shortages, and financial pressures.”

Established in 1963, Lifeline is Australia’s leading suicide prevention service, with 41 centres around the nation. The service expects to respond to over one million requests for support this year, creating an average of 130 safety plans to keep a person experiencing suicidal ideation safe every day.

Established in 1960, On the Line Australia is a 24/7 national clinical service charity whose clinicians provide 100,000 free counselling sessions a year. OTLA’s major services include
MensLine Australia, Suicide Call Back Service, and SuicideLine Victoria.

If you, or someone you know are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable.

You can phone Lifeline to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days), text 0477 131 114 (24 hours a day, 7 days a week) or chat to Lifeline online at www.lifeline.org.au (24/7).

For information or comment, contact media@lifeline.org.au or 0408 407 376 or MarketingCustomerEnquiries@ontheline.org.au.

26 April

New Toolkit empowers help seekers to access support on their own terms

• Self-help resource has been used more than 70,000 times since soft launch in September 2022.
• Anxiety, depression, and substance abuse chosen as priority topics based on service demands.

Lifeline has launched a new service designed to reach help seekers who aren’t ready to talk to someone else about their situation, or simply prefer to manage things themselves first.

Available at lifeline.org.au/toolkit, the new Support Toolkit is full of practical information in plain language, as well as the best curated tools, apps, techniques and services to help individuals take the next step in their wellbeing journey.

The Support Toolkit is also designed to help those supporting someone else in need. It provides tools and resources to help people understand and cater to the needs of someone in distress, while making sure they administer effective self-care at the same time.

Lifeline Australia CEO Colin Seery said the Support Toolkit will enable the organisation to support people who wouldn’t otherwise engage with mental health and crisis support.

“Our new Support Toolkit means help seekers at all stages of their journey can come to Lifeline to access help on their own terms. It helps people to make sense of their experience and take active steps to manage their wellbeing,” said Mr Seery.

“We know that a lot of people looking for help might not yet be comfortable involving another person in their situation. The Toolkit makes it easy for anyone who feels they are ready to take positive steps forward but doesn’t know where to start.”

Lifeline Australia Executive Director of Service Design and Delivery Dane Glerum said the Toolkit has been designed to support the formation of long-term behaviours and skills that build resilience and prevent crisis.

“We’ve learned help seekers can feel overwhelmed with how much information is out there, and often don’t know where to turn,” said Mr Glerum.

“Australians have trusted Lifeline to provide support for over 60 years. We’ve curated our Toolkit to build on this sense of trust by providing access to practical information, tools and resources whenever and wherever they’re needed.”

“The site is designed to create an inclusive, accessible and personalised experience which allows people to engage at different points in their journey, find the next steps and have the option of coming back without having to restart the process.”

The development of the Toolkit was funded by health and medical insurance provider nib. Amy Tribe, Group Head of Community & Executive Officer of the nib Foundation, said the organisation was proud to partner with Lifeline for the site.

MEDIA: Richard Shute | 0408 407 376 | media@lifeline.org.au


“We already help so many Australians make informed healthcare decisions, interact with healthcare systems and generally live healthier lives. The Toolkit takes this to a whole other level and complements the wide array of support we are proud to provide,” she said.

ABOUT LIFELINE:

Australia’s leading suicide prevention service is celebrating 60 years in 2023. Lifeline operates the 13 11 14 telephone line within 41 centres around the nation as well as a 24/7 crisis text and webchat service.
If you, or someone you know are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable.
You can phone Lifeline to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days), text
0477 131 114 (24 hours a day, 7 days a week) or chat to Lifeline online at www.lifeline.org.au (24/7).
To donate to Lifeline, visit www.lifeline.org.au/donate


MEDIA: Richard Shute | 0408 407 376 | media@lifeline.org.au

5 March

Cost of living pressures trigger record demand for Lifeline's resources

Lifeline has revealed that they are seeing record activity through their website for help and support. Data from the organisation’s search engine shows there were over 26,000 searches
for assistance and support in January 2023 across Australia, the highest on record.

In addition, referral searches by Lifeline’s helpline counsellors specifically relating to financial issues and homelessness went up 49 percent between August 2022 and January 2023. Lifeline Australia CEO Colin Seery said it was important for anyone struggling to know that the organisation is available 24/7 to provide support.

“As well as telephone and digital support, Lifeline has 41 centres across Australia. Some of these centres offer face-to-face crisis support and counselling, including financial
counselling,” said Mr Seery.

“Many of these centres are reporting a significant increase in demand for financial support, including food distribution. We are seeing this happen right now, all across the country.”

“Our centres are reporting an increase in help seekers who have never experienced financial stress before. And we know cost of living pressures also disproportionately impact the most
vulnerable, including people who are unemployed, renters and young families.”

“Lifeline welcomes the provision of cost-of-living measures to deliver relief to families struggling with inflation and cost of living.”

Lifeline Australia’s Chief Research Officer, Dr Anna Brooks, said that financial stressors are not isolated to those who have a mortgage, with interest rate increases flowing through to generate higher rental costs and other economic pressures.

“Financial stress and uncertainty can contribute to mental ill health. There is also evidence to suggest that people can experience distress and suicidal thoughts when facing financial
stress and uncertainty. “

If you, or someone you know are feeling overwhelmed, we encourage you to connect with
Lifeline in the way you feel most comfortable.

You can phone Lifeline to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days), text 0477 131 114 (24 hours a day, 7 days a week) or chat to Lifeline online at
www.lifeline.org.au (24/7).

To donate to Lifeline, visit www.lifeline.org.au/donate

9 February 

Lifeline Australia spreads hope through new podcast series 

Today, Lifeline Australia is launching the second season of its acclaimed Holding On To Hope podcast. The eight-episode series explores how Australians can come together as a
community to provide support for themselves and each other and kick-off meaningful conversations around mental health.

Lifeline CEO Colin Seery said that each episode features inspirational stories from people who have experienced mental illness and details in their own words how they continue to overcome challenges through strength, courage and hope.

“Holding on to Hope is all about giving the listener an authentic insight into the lived experience of suicidality. Through first-person storytelling, the podcast provides encouragement and support to those looking to find hope,” said Mr Seery.

“We saw from the first season how our podcasts can be an effective way for people to connect with one another. This season, we have a new host with his own lived experience, which brings an entirely new dimension to these episodes.”

“By sharing real stories, we can break down the stigma around suicide and help others feel
less alone in their moments of darkness.”

In episode one, host Ruben McKellar, himself a Lifeline Crisis Supporter, talks to help seeker Lizzie about the impact long-term domestic abuse in the family home has had on her life. She reveals that she got to a point where nothing was working, living with the guilt and shame of experiences which happened to her during childhood.

“I couldn’t hide it through food or alcohol or work and yet I hadn’t opened up to people about
it either, so I knew that it was affecting me deep, deep down,” she said.

Lizzie’s life changed when she stopped trying to go it alone and reached out to Lifeline.

“I used to feel like vulnerability was weakness … from there, I just gained strength and confidence to own my story, but not to be a victim of it anymore – to share it in a way to help
others. And to be real, to be authentic.”

Episodes will be released fortnightly and each one is designed to help people improve understanding of mental health and learn techniques including self-care, building resilience,
and taking the first steps towards asking for help.

In the coming weeks, episodes will feature powerful interviews with individuals including former AFL star Tom Boyd and suicide survivor Matt Caruana as well as Crisis Supporter
Nicole and Anwyn, who reflects on the 10-year anniversary of the attempt to take her life.

You can subscribe to the podcast via your preferred app here: http://bit.ly/podlifeline

Australia’s leading suicide prevention service is celebrating 60 years in 2023. Lifeline operates the 13 11 14 telephone line within 41 centres around the nation as well as a 24/7
crisis text and webchat service.

If you, or someone you know are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable.

You can phone Lifeline to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days), text 0477 131 114 (24 hours a day, 7 days a week) or chat to Lifeline online at
www.lifeline.org.au (24/7).

To donate to Lifeline, visit www.lifeline.org.au/donate

LIFELINE IS HERE FOR YOU THROUGHOUT THE HOLIDAY SEASON
AUSTRALIANS ARE BEING REMINDED THAT LIFELINE SERVICES WILL REMAIN AVAILABLE TO PROVIDE SUPPORT 24/7

As Lifeline prepares for its busiest time of year, Australians are being encouraged to take time out to plan for how they will cope with challenges over the coming weeks and consider whether they - or someone they know - might need additional support.

Lifeline CEO Colin Seery says the high volume of people reaching out for help this time of year can reflect increased personal stressors in the community, such as heightened financial pressures, increased family conflict, loneliness and isolation or the grief of having lost a loved one.
“The holidays are a significant time of the year for people who need our help. This period can be an emotional and psychological minefield for those of us who have experienced loss, grief, struggle, isolation and pain.” “The idea of togetherness traditionally associated with holidays can also exacerbate the intense loneliness many people feel.” “Even those of us who are in a position to gather with friends or family find that it can bring its own set of challenges – family turmoil, the weight of expectations, old wounds and disappointment,” said Mr Seery. “As we approach what we expect will be some of the busiest weeks in our history, we are preparing for daily peaks of up to 4,000 contacts across our 24/7 telephone crisis line, webchat and text services.” “It is really important that no one feels they have to face this holiday season alone. Please, if you feel you need support, reach out to someone you know or call Lifeline. Our Crisis Supporters will continue to be available on our 13 11 14 phone service as well as our text and chat channels, 24 hours a day, 7 days a week.”
“So, whether it’s 3am on Christmas Day, or 11pm on New Year’s Eve, please know that Lifeline will be ready to listen and support you,” urges Mr Seery. To ensure Lifeline has enough crisis counsellors available around the clock to support people in need, the organisation considers historical call number patterns as well as average call lengths and recently observed trends. Contact volumes traditionally peak at approximately 5-6% above average in the days between Christmas and New Year’s Eve and on the day immediately after the New Year’s Day Public Holiday.

To help people prepare for the challenging weeks ahead, Lifeline is also sharing two free Wellness Guides which outline a series of simple and useful tips to help relieve the stress, disappointment and loneliness that the holiday season can bring. These range from including periods of rest, relaxation and reflection as you prepare for the start of a new year, listening to what your body is telling you and supporting a loved one over the holidays.

“We hope these informative Wellness Guides will give you the tools and resources to look after yourself and those you love – and no matter where you are these holidays, please know Lifeline is here for you,” said Mr Seery.

Download your free Lifeline wellness guides now to support yourself and the ones you love these holidays.

If you, or someone you know are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable. You can phone Lifeline to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days), text 0477 131 114 (24 hours a day, 7 days a week) or chat to Lifeline online at www.lifeline.org.au (24/7). 

UNIQUE ABORIGINAL AND TORRES STRAIT ISLANDER HELPLINE OFFICIALLY LAUNCHED IN SYDNEY

• More than 2,500 calls in October, which is an increase of 500 on the previous month
• The service has answered over 1,000 calls this month and is on track for its biggest month
• There are 44 Crisis Supporters, operating in Cairns, Wollongong, Nowra and Perth.

This morning, Federal Member for Indigenous Affairs, the Honourable Linda Burney MP, was joined by Assistant Minister for Mental Health and Suicide Prevention, the Hon Emma McBride MP to officially launch Australia’s first - and only - national Indigenous-led crisis hotline, 13YARN.

The ceremony was held in the Yallamundi Rooms at The Sydney Opera House and featured MC John Paul Janke overseeing a smoking ceremony and cultural dance, as well as a musical performance from leading Indigenous artist Marcus Corowa.

Funded by the Australian Government (through the Department of Health), the purpose-built, 24/7 national telephone helpline was codesigned with Aboriginal and Torres Strait Islander people and is run with the support of Lifeline. More than 2,500 calls to 13YARN were answered in October 2022, which is an increase of 500 on the previous month. In the first 10 days of November, the service answered over 1,000 calls and is on track for its biggest month to date.

“The more we have gone out into the community, the more trust we have been able to build – by showing mob that we are listening to their needs and yarning about the ways in which we can help them when they are feeling overwhelmed or doing it tough.” “On average, our First Nations Crisis Supporters are helping keep over 100 people safe a day – and this call volume is growing week on week.” “We believe there is always hope at the end of a yarn. We know how to listen without judgement or shame, and we believe in the power of storytelling to heal.”

Mrs Anderson said that the service filled a gap that had existed for Aboriginal and Torres Strait Islander people for too long.
“This one-of-a-kind service has been designed from day one to be culturally appropriate and is there to make sure any mob who are having difficulty coping have their own place where they can connect and get help from a trained Crisis Supporter who understands what they might be experiencing,” Mrs Anderson said.

“There are so many cultural and historical factors which have contributed to Aboriginal and Torres Strait Islander peoples’ understanding and experience of mental wellbeing and suicide - and 13 YARN is all about reflecting these to help mob.”
There are currently 44 crisis supporters operating in Cairns, Townsville, Bundaberg, Ipswich, Dubbo, Bathurst, Orange, Wollongong, Nowra and Perth.
Anyone can access the line by calling 13 YARN [13 92 76] around the clock, where they will be assisted for their immediate situation and, if necessary, referred to
culturally appropriate programs and services to make sure there is ongoing support. Funding for an independent evaluation of the impact of 13YARN has been included to
ensure the service stays on track and remains fit for purpose.

If you, or someone you know are feeling worried or no good, we encourage you to connect with 13 YARN [13 92 76] and talk with an Aboriginal or Torres Strait Islander 24 hours a day, 7 days a week.

NEW POSITION PIECE REVEALS THE CONCERNING ‘SILENT CHALLENGE’ OF OLDER MEN IN AUSTRALIA

A newly published position piece in The Conversation reveals how men over 85 have the highest suicide rates of any other age group in Australia. The paper represents the culmination of a partnership between the Lifeline Research Foundation and UNSW Ageing Futures Institute.

The position piece reveals that in the latest national data from 2020, men over 85 had the highest age-specific suicide rate at 36.2 deaths per 100,000. This has increased from 32.3 deaths per 100,000 in 2019. For women in the same age bracket, this rate was much lower at 6.2 deaths per 100,000.

Lead author, Dr Adrienne Withall of the UNSW Ageing Futures Institute and School of Population Health, explained that these statistics have gone relatively unnoticed, either in public discourse or policy directives.
“While younger men have the highest suicide risk when looking at the total number of suicides, when we even the playing field and look at age-standardised rates, it shows that the suicide rate is highest in men aged 85 years and older,” said Dr Adrienne Withall.
The position piece details how there are many factors which can contribute to suicide risk, including frailty, chronic pain, bereavement and financial troubles.
Dr Withall said that the silent challenge amongst men aged 85 and above is a combination of psychological and existential distress.
“Emerging research has shown that older men can feel they are ‘no longer needed’ and perceive themselves as ‘burdensome’ to family and community – these beliefs can often overlap with major life transitions, such as retirement, loss of independence or moving to residential care.
“It is important that we highlight the factors unique to older men and we must work together to design solutions that meet their needs.”
Dr Anna Brooks, National Manager of the Lifeline Research Foundation, said that it was important to consider this cohort as a priority population for suicide prevention.

“The purpose of this position piece is to not only drive the development of more suitable suicide prevention programs and services for this group, but also to examine broader interactions between ageing, isolation and loneliness,” said Dr Brooks.

NEW POSITION PIECE REVEALS THE CONCERNING ‘SILENT CHALLENGE’ OF OLDER MEN IN AUSTRALIA
A newly published position piece in The Conversation reveals how men over 85 have the highest suicide rates of any other age group in Australia. The paper represents the culmination of a partnership between the Lifeline Research Foundation and UNSW Ageing Futures Institute.
The position piece reveals that in the latest national data from 2020, men over 85 had the highest age-specific suicide rate at 36.2 deaths per 100,000. This has increased from 32.3 deaths per 100,000 in 2019. For women in the same age bracket, this rate was much lower at 6.2 deaths per 100,000.
Lead author, Dr Adrienne Withall of the UNSW Ageing Futures Institute and School of Population Health, explained that these statistics have gone relatively unnoticed, either in public discourse or policy directives.
“While younger men have the highest suicide risk when looking at the total number of suicides, when we even the playing field and look at age-standardised rates, it shows that the suicide rate is highest in men aged 85 years and older,” said Dr Adrienne Withall.
The position piece details how there are many factors which can contribute to suicide risk, including frailty, chronic pain, bereavement and financial troubles.
Dr Withall said that the silent challenge amongst men aged 85 and above is a combination of psychological and existential distress.
“Emerging research has shown that older men can feel they are ‘no longer needed’ and perceive themselves as ‘burdensome’ to family and community – these beliefs can often overlap with major life transitions, such as retirement, loss of independence or moving to residential care.
“It is important that we highlight the factors unique to older men and we must work together to design solutions that meet their needs.”
Dr Anna Brooks, National Manager of the Lifeline Research Foundation, said that it was important to consider this cohort as a priority population for suicide prevention.
“The purpose of this position piece is to not only drive the development of more suitable suicide prevention programs and services for this group, but also to examine broader interactions between ageing, isolation and loneliness,” said Dr Brooks.

If you, or someone you know, are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable.
You can phone Lifeline to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days), text 0477 131 114 (24 hours a day, 7 days a week) or chat to Lifeline online at www.lifeline.org.au (24/7).
For further information or comment, contact media@lifeline.org.au or 0408 407 376.

BACKGROUND
Lifeline Research Foundation
The Lifeline Research Foundation creates new knowledge, as well as engaging in public education, awareness building and advocacy in relation to suicide prevention. All the Foundation’s projects receive input from academic partners and Lifeline’s Lived Experience Advisory Group. You can find out more at https://www.lifeline.org.au/about/our-research/
UNSW Ageing Futures Institute
The UNSW Ageing Futures Institute is an umbrella organisation for ageing research that encompasses several leading institutes, centres, facilities and programs. The Institute drives high quality interdisciplinary research and research translation to enable optimal ageing for all. Find out more at research.unsw.edu.au/ageingfutures 

LIFELINE WELCOMES ADDITIONAL STATE GOVERNMENT FUNDING TO SUPPORT THE NSW COMMUNITY

Yesterday, the Perrottet Government announced a $28.5 million investment to help ensure Lifeline can respond to the sustained increased needs of the community for the next four years.
Lifeline Chief Executive Officer Colin Seery thanked the NSW Government for the critical injection of funding on top of the existing core annual funding, to sustain the organisation’s voice and digital services.
“Lifeline welcomes the NSW Government’s ongoing commitment to reducing the stigma of mental health and suicidality and encouraging people to reach out for help when they need it,” said Mr Seery.
“This State Budget prioritises mental health and acknowledges the role Lifeline plays not only as a first point of call for many people in crisis, but also in referring help-seekers on to other support.”
Mr Seery said that the State Government’s additional investment in Lifeline during the challenges of 2020/21 had enabled the delivery of crisis support and suicide prevention services at increased scale sufficient to meet the needs of help-seekers across the State.
“This investment will mean that we can continue to manage the current and forecast long-term increased demand for crisis support and ensure every New South Wales resident has adequate access to in-the-moment crisis support services, when and how they need them.”
“Investing in Lifeline Centres across New South Wales means they will also be agile and responsive enough to increase services as needed to meet peaks in demand brought on by future crises and disasters.”

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 41 centres around the nation. The service expects to respond to over one million requests for support this year, creating an average of 120 safety plans each day to keep people experiencing suicidal ideation safe and supported.

MEDIA RELEASE

Newly refurbished Geelong Lifeline centre is now Australia’s largest
What: Official opening of new Lifeline Geelong crisis support centre
When: Thursday May 26 from 1-2pm
Where: 1 McKillop St, Geelong
Talent: General manager Lifeline Geelong & South West Victoria Jason Doherty, former chair of Lifeline Geelong SW Vic Joe Crosbie, local crisis support volunteer Ian Palmer, Lifeline Australia CEO Colin Seery

Lifeline has more space in its Geelong crisis support centre to meet the record number of calls from the community to 13 11 14 for support.
The newly refurbished call centre is now the largest in Australia with 13 seats, doubling its previous capacity of six seats. It was officially opened on Thursday (May 25).
General manager Lifeline Geelong and South West Victoria Jason Doherty said the refurbishment of the existing centre will provide better facilities for Lifeline’s amazing crisis supporters to be there for people in times of need. Mr Doherty said calls to 13 11 14 are up 25 per cent in the past two years.

“Lifeline has increased the number of Geelong based crisis supporters – the people who answer calls to 13 11 14 – from eight to 74,” Mr Doherty said.
“Of the 74, 38 are day shift volunteers and 36 are part-paid overnight crisis supported,” he said.

Ian Palmer has been a volunteer crisis supporter for three years. He started volunteering in 2020 at the height of the COVID-19 pandemic.
“While challenging at times, it is very rewarding to be there for people in the local community in their time of crisis – to listen without judgement, acknowledge their pain, and to offer hope,” Mr Palmer said.
“Sadly, many people who experience mental ill health continue to be misunderstood. Many people are struggling with problems such as relationship break downs, cost of living pressures, the impacts of COVID-19 and recent natural disasters and being lonely or isolated from family and friends.”
Mr Palmer also volunteers at one of Lifeline’s five local shops, which provide vital revenue to operate the crisis support centre and other community suicide prevention programs and services. It costs Lifeline $3,500 to train and support each crisis supporter. Each call to 13 11 14 costs it around $39.
The refurbishment received funding support from Lifeline Australia. There is also a larger space for Lifeline to use for its community suicide prevention training and for other community and mental health support groups to use.

The new crisis support centre is being named after long serving local Lifeline volunteer, Joe Crosbie. Mr Crosbie, who lost his son to suicide, served on the local Lifeline board from 1997 to 2019. He was chair from 2011 to 2019. He also volunteered on Lifeline Australia’s board from 2004 to 2008.

Mr Doherty would love to hear from anyone wishing to volunteer to be a crisis supporter or at its local shops or warehouse. It also welcomes donations of clothing and household items for its shops.
“We provide our volunteers with extensive training and support. Volunteering for Lifeline is a rewarding way to give back to others in the community and make some new friends along the way,” Mr Doherty said.
The Geelong centre is one of 41 nationally - operated by 4,000 crisis supporters. Lifeline answers a call for help every 30 seconds. Lifeline is a beneficiary of this year’s national Push-Up Challenge. To participate, or support someone who is, visit www.thepushupchallenge.com.au/beneficiary/lifeline-geelong-vic.

Statistics

• More than 65,000 Australians make a suicide attempt each year.
• Nine Australians die every day by suicide. 75 per cent of those who take their own life are male.
• For each life lost to suicide, the impacts are felt by up to 135 people, including family members, work colleagues, friends, first responders at the time of death.
• 1 in 4 Australians are lonely and have no-one to speak to.

Local Lifeline support

• Telephone: 13 11 14
• Lifeline Text: 0477 13 11 14
• Chat online: www.lifeline.org.au
• Community training/local suicide prevention services/volunteering and shop donations: 1300 152 854 or GeelongSWV.lifeline.org.au

Media information: Jason Doherty on 0430 104 075.

LIFELINE ADDS EASTERN SUBURBS SITE TO NATIONAL CRISIS SUPPORT NETWORK

Lifeline will open the newest addition to its national crisis support network this July, with a new Bondi Junction site. The new location will host teams of six Crisis Supporters as well as In-Shift Supervisors to provide psychological support to volunteers and other key staff.

General Manager – Services, Susan King said the Lifeline Eastern Suburbs - Bondi centre will take calls from people in distress from all over Australia and enable Lifeline to answer more calls from people reaching out for help in their darkest moments.

“Lifeline Eastern Suburbs - Bondi is all about building a community of trained Crisis Supporters from the area that protects and promotes mental health all across the country,” said Ms King.
“We are looking to recruit up to 30 volunteers to join us, so if you can commit to a minimum of four hours a week to help others through their toughest moments, we’d love to welcome you.”
The idea to open a crisis support centre in the Eastern Suburbs was formed by Daisy Turnbull who has been a Crisis Support volunteer for three years and recognised interest in the local community for deeper understanding and help for those in need of support. “Issues around mental health have been known for quite some time, but COVID-19 amplified the need for Australians to understand and help each other, to listen empathetically and learn how to speak about mental health the way we would about a broken leg or a case of head lice,” said Ms Turnbull. “Lifeline plays such an important role in suicide prevention in Australia, so it was a no brainer to get behind the organisation and support the infrastructure and training. We look forward to working together with Lifeline Eastern Suburbs - Bondi for many years to come.”

Training for the first cohort begins on Wednesday May 18th and will run weekly from 9.15am - 2.45pm. Applications close Thursday 28th April. To find out more about volunteering for the Bondi-based site or to register your interest, visit https://lifelinedirect.org.au/bondi/get-involved/volunteer-bondi.

If you, or someone you know are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable.
You can phone Lifeline to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days), text 0477 131 114 (24 hours a day, 7 days a week) or chat to Lifeline online at www.lifeline.org.au (7pm – midnight, 7 nights).
Lifeline is Australia’s leading suicide prevention service, with 41 centres around the nation. The service expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

LIFELINE AUSTRALIA WELCOMES FEDERAL FUNDING TO CONTINUE DV-ALERT PROGRAM FOR FRONTLINE WORKERS

Lifeline will be funded to continue to deliver the DV-alert program for a further five years thanks to a $39.7m investment from the Morrison Government, announced in last week’s Federal Budget.
Lifeline Chief Executive Officer Colin Seery thanked the Federal Government for the new funding which builds on the $66 million provided over the life of the National Plan to Reduce Violence Against Women and their Children 2010-2022.

Since 2007, Lifeline has delivered DV-alert as a free, nationally accredited training program that enables frontline workers to support people experiencing domestic and family violence. It provides them with the tools to recognise, respond to, and refer women and their children who experience, or are at risk of, domestic and family violence to relevant support services.
“By training frontline workers and community members to recognise, respond and refer women who experience, or are at risk of, domestic and family violence, we create the opportunity to keep women and children safe,” said Mr Seery.

“Since launching in 2007, DV-alert has effectively skilled up tens of thousands of frontline and community workers, and this new investment is a strong recognition of the critically important role that DV-alert training plays in early intervention within our community.”

DV-alert Senior Program Manager Jody Hofmeyr said that Lifeline holds a unique place within the community to deliver the program.
“Disclosures of domestic and family violence are often made to trusted community frontline workers and the DV-alert training empowers them to act. Learning how to recognise, respond and appropriately refer people experiencing domestic and family violence is a skill that keeps women and their children safe.”

DV-alert is led by experienced trainers dedicated to reducing violence against women and their children. Workshops provide a safe space for frontline workers to learn, connect and be empowered to recognise and respond confidently to those in crisis.
To find out more, visit https://www.dvalert.org.au/

1st April, 2022

NEW ONE-OF-A-KIND ABORIGINAL AND TORRES STRAIT ISLANDER HELPLINE UP AND RUNNING TO SUPPORT PEOPLE IN CRISIS

13 YARN, Australia’s first - and only - national Indigenous-led crisis hotline is now up and running. Funded by the Australian Government (through the Department of Health), the new purpose- built, 24/7 national telephone helpline is co-designed by Aboriginal and Torres Strait Islander people specifically to help Aboriginal and Torres Strait Islander people.
The Aboriginal & Torres Strait Islander crisis support line has been developed in collaboration with Gayaa Dhuwi (Proud Spirit) Australia and is run by Aboriginal and Torres Strait Islander people with the support of Lifeline.

All Crisis Supporters will be of Aboriginal and Torres Strait Islander heritage and are provided with clinical and cultural support. As the line grows, helpline staff will be embedded in Aboriginal and Torres Strait Island communities across Australia, with a virtual workforce and training model ensuring that information and expertise can be shared to every corner of the country.
National Program Manager Marjorie Anderson said every aspect of 13 YARN has been designed to be culturally appropriate – from the non-typical conversation approach to the welcome message and Aboriginal hold music.

“13 YARN offers a confidential one-on-one over the phone yarning opportunity for mob who are feeling overwhelmed or having difficulty coping. It’s a place where they can connect and receive help from a trained Aboriginal and Torres Strait Islander Crisis Supporter,” Ms Anderson said.
“We believe there is always hope at the end of a yarn, we know how to listen without judgement or shame, and we believe in the power of storytelling to heal.”
Anyone can access the line by calling 13 YARN [13 92 76] around the clock, where they will be assisted for their immediate situation and, if necessary, referred to culturally appropriate programs and services to make sure there is ongoing support.

Initial feedback has been encouraging, with one caller saying the service was completely unique.
“There’s never been a national service run by mob, that’ll let me spin a yarn, and will take the time to listen, anytime that I need it,” they said.
Other smaller existing Aboriginal and Torres Strait Island crisis lines will be supported by 13 YARN, which will openly share resources and expertise to build on the network of resources and programs available for people in need.

Funding for an independent evaluation of the impact of 13YARN has been included to ensure the service stays on track and remains fit for purpose.
If you, or someone you know are feeling worried or no good, we encourage you to connect with 13 YARN [13 92 76] and talk with an Aboriginal or Torres Strait Islander 24 hours a day, 7 days a week.

Lifeline welcomes Federal Government funding to safeguard the wellbeing of Australians

On Saturday, the Morrison Government announced a $52.3 million investment to help ensure Lifeline can respond to the sustained increased needs of the community for the next four years.
Lifeline Chief Executive Officer Colin Seery thanked the Federal Government for the critical injection of funding on top of the core annual funding of $15.5 million to sustain the organisation’s voice and digital services.

“This Federal Budget prioritises the mental health needs of all Australians and acknowledges the strength of Lifeline in empowering communities to be suicide-safe through connection, compassion and hope.”
“It is absolutely essential that we ensure our services have the resources they need to help all Australians who need us. In ensuring that, this contribution from the Morrison Government will save lives.”

Mr Seery said that call and digital contact volumes remained well above pre-pandemic levels and that factors contributing to this include the government’s efforts to reduce the stigma of mental ill health and suicidality and greater awareness of and improved accessibility of services.
“Evidence and experience demonstrates the impact of successive disasters, such as we have seen with bushfires, COVID, droughts and floods, is compounding and long lasting.
“Calls to Lifeline reached historic highs during the peaks of the pandemic and continue to remain high compared to where we were two years ago. But that doesn't just mean that more people are finding themselves in crisis, it also means that more people are reaching out for and getting the help they need, when they need it, and that's the crucial first step that can make all the difference”, said Mr Seery.

“Our focus is on ensuring people have the support they need around them, which is why we now offer around the clock crisis support via phone, text and webchat.”
“This funding means we can keep building on the help we offer, it means we can continue to be innovative, like with our roll out of remote working solutions so more people in more places around Australia can volunteer for Lifeline from their own home.”

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 41 centres around the nation. The service expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

12th March, 2022

AUSTRALIA UNITES TO HELP LIFELINE DELIVER CRISIS SUPPORT TO COMMUNITIES EXPERIENCING THE IMPACT OF SEVERE FLOODING

Lifeline is pleased to be selected as a beneficiary of the Australia Unites: Red Cross Flood Appeal taking place this weekend.
Lifeline Australia CEO Colin Seery welcomed the telethon and said that it was important that people affected by the floods took steps to acknowledge and address the mental challenges as well as the practical ones.

“The floods in Queensland and Northern NSW have devastated so many communities and we know people are really doing it tough right now,” Mr Seery said.
“After a natural disaster of this scale, it can take weeks and even months for people to be able to prioritise their mental and emotional needs, but we want people to know that we have boots on the ground reaching out to the most vulnerable as well as services available 24/7 via phone, text or webchat.”
Lifeline Queensland General Manager Luke Lindsay said his team had been out in the hardest hit areas delivering crisis support to communities as they begin the long road to recovery.
“It’s been incredible to see the resilience of people, in spite of the incredibly difficult circumstances they find themselves in,” Mr Lindsay said.
“The money raised during the Australia Unites appeal will ensure we can deliver Crisis Support services and our community recovery programs to people where they need it, when they need it.”

Lifeline Northern NSW CEO Robert Sams said that Lifeline’s Centre in Lismore had suffered catastrophic damage in the floods.
“On Monday, we lost the lot. Our call centre, three shops, our warehouse and vehicles, but we managed to ensure continuity of our services through a mix of remote working and switching our resources to important activities like delivering clothing and other necessary items to people who had lost everything. The strength and humanity of our staff and volunteers has really shone through this week,” Mr Sams said.
“The funds raised through Australia Unites appeal will go towards getting our Centres operational again as well as to support local programs to tackle the unique mental health challenges of the communities we keep safe every day.”

If you, or someone you know are feeling overwhelmed, we encourage you to connect with
Lifeline in the way you feel most comfortable.
You can phone Lifeline to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days), text 0477 131 114 (24 hours a day, 7 days a week) or chat to Lifeline online at www.lifeline.org.au (7pm – midnight, 7 nights).

Lifeline is Australia’s leading suicide prevention service, with 41 centres around the nation. The service expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day. To donate to Lifeline, visit www.lifeline.org.au/donate.
For further information or comment, please contact Richard Shute on media@lifeline.org.au or 0408 407 376.

Thursday, 3rd March 2022

How Lifeline can help if you are struggling with distressing current events and headlines

With distressing events continuing both at home and overseas, Lifeline is reassuring the community that it is normal to be experiencing some level of psychological distress.

Patron John Brogden said it’s critical that every Australian knows they can access services like Lifeline when they are feeling overwhelmed or having difficulty coping or staying safe.

“Our thoughts go out to anyone directly impacted by the floods in Queensland and NSW. Our 13 11 14 crisis line is available 24/7 and our Lifeline Centres on the ground are ready and primed to provide practical and psychological help at a local level.”

“The vision and stories of war in Europe are very distressing to us all – more so for Australians whose family, friends and homelands are at war.”

Mr Brogden revealed Lifeline has received approximately 192,000 calls and 32,000 text and webchat contacts since January 1st, 2022 and continues to see elevated call volumes compared to those before the COVID-19 pandemic.

“During January and February, calls to Lifeline were up 5% on the same months last year. We are consistently seeing this trend towards increased help seeking behaviour, and I am pleased to say that Lifeline’s call answer rates remain around 90%,” said Mr Brogden.

“Even for the most resilient of us, some of the news we are reading and images we are seeing at the moment are very confronting, and we know there will be an increasing number of people who will be struggling with heightened anxiety and distress.”

“If you are feeling overwhelmed, I encourage you to connect with Lifeline in the way you feel most comfortable, whether that be on 13 11 14, or via our 24/7 text and webchat services”.

“Our trained Crisis Supporters are ready and waiting day and night to listen without judgement, chat about your needs, worries and feelings and work with you to explore the best ways to stay safe and get support in your community.”

Lifeline has also developed a range of free toolkits to provide you with practical information and assistance during challenging times. Anyone can browse, print or and download them at www.lifeline.org.au/resources/toolkit-downloads/.

There is tailored support for anyone being impacted by floods at www.lifeline.org.au/floods.

Lifeline is Australia’s leading suicide prevention service, with 41 centres around the nation. The service responds to over one million requests for support each year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

You can phone Lifeline to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days), text 0477 131 114 (24 hours a day, 7 days a week) or chat to Lifeline online at www.lifeline.org.au (24 hours/7 days).

For further information or comment, please contact Richard Shute on media@lifeline.org.au or 0408 407 376.

Research shows that Lifeline’s Crisis Text service is reaching entirely new groups of Australians in distress and at high risk of suicide.

Since 2019, Lifeline has provided Australia’s only Crisis Text helpline, providing support to people in psychological distress. Thanks to a $1.5 million grant from the Australian Government, Lifeline Australia has now been able to fast-track the expansion of text and chat services to 24-hours-a-day, seven-days-a-week to meet demand and increase accessibility for hard-to-reach groups.
Lifeline CEO Colin Seery said that rather than diverting phone calls from the 13 11 14 service, the always-on digital platform has in fact increased the range and total number of people contacting the organisation.

“This is a landmark in suicide prevention in Australia and is all about bringing help to people who are in situations and environments where accessing support through digital communication is the only safe or viable option,” said Mr Seery.

“The service is unique in that it allows for genuine privacy during contact, so it is well suited to support cohorts at heightened vulnerability such as help seekers experiencing domestic and family violence or those living with a disability.”
In a 2019 evaluation of the original service by the Australian Health Services Research Institute, 42 percent of contacts said they would not have used another service if the text or chat were not available.

Of 1000 help seekers who were asked to provide demographic information, the median age of people using the service is 24 years old, while 80% of help seekers identified as female.
Minister for Health and Aged Care, Greg Hunt, said Lifeline’s 24/7 text service is an important expansion of the vital service the charity provides in crisis support and suicide prevention.
“The significant surge in demand for Lifeline’s services during COVID means more people are reaching out for help, and services like Lifeline are there to help,” said Minister Hunt.
“The expansion of the text service is backed by data showing that it is the preferred channel for high risk members of the community including young people, those experiencing family and domestic violence, and Aboriginal and Torres Strait Islander people.”

The Assistant Minister to the Prime Minister for Mental Health and Suicide Prevention, David Coleman, said the Morrison Government’s long partnership with Lifeline was part of its resolute commitment to suicide prevention.
“Lifeline’s crisis service and the passion of its volunteers mean that no Australian has to experience their darkest moment alone – they literally save lives,” said Mr Coleman.
Lifeline Crisis Text is currently funded by the New South Wales State Government through a $6 million four-year grant agreement. The service has also been supported under the COVID-19 response funding ($2.5m) provided to Lifeline by the Australian Government. NSW Minister for Mental Health, Regional Health and Women, Bronnie Taylor welcomed the fast-tracking of the 24/7 service.

“It is so important for people to be able to access support in a timely way when they are doing it tough, especially for those in difficult living environments.”
“Lifeline’s text service is uniquely placed to deliver that immediate help as well as referring help seekers to other services if they need it.”
To handle the unique challenges of the service, Lifeline is continuing to train a new legion of volunteers, while In Shift Support Supervisors offer psychological support in real time with up to eight Crisis Supporters on a shift.

Mr Seery thanked Woolworths, RACV, Domino's registered charity Give for Good, nib Group and AGL for their backing of Lifeline 24/7 Crisis Text.
“On behalf of Lifeline Australia, I would like to thank our incredible partners for their generosity. Their contributions have enabled us to get to this landmark in digital national crisis support provision and are continuing to make a difference in the lives of real people.”

If you, or someone you know are feeling overwhelmed, we encourage you to connect with
Lifeline in the way you feel most comfortable. You can phone Lifeline to speak to a Crisis Supporter on 13 11 14 (24 hours a day, 7 days a week), text 0477 131 114 (24 hours/7days) or chat to Lifeline online at www.lifeline.org.au (24 hours/7 days).

LIFELINE ‘HACKS’ TECH TO REMIND AUSTRALIANS TO CONNECT THIS CHRISTMAS

Lifeline has launched a visually arresting advertising campaign reminding people to check in with their friends and family over the Christmas period and make sure they are doing okay.
After a year in which QR codes became ubiquitous in Australia, the out-of-home (OOH) campaign leverages this new familiarity with a series of black and white posters featuring QR codes painted on faces.

Created by The Monkeys, part of Accenture Interactive, the idea was simple to execute and highly disruptive.
When people scan the QR code, it will auto-generate a message ready to be sent to your mates, explains creative director Connor Beaver.
“It’s a visually arresting, timely, ‘hacking’ of a piece of tech and language that is fresh to our vocabulary right now,” he says.
Lisa Cheng, Lifeline Australia’s Executive Director of Marketing and Fundraising, said the campaign was a timely reminder to look after ourselves and each other.
“Something as simple as a check-in text can make a huge difference in someone’s thoughts and feelings, and this campaign is all about building connections and reminding others that they are seen and heard.”

“If you or someone you know is struggling, Lifeline is here, 24/7 via 13 11 14, text or webchat and will be there to support you every single minute of every single day.”

The striking images were taken by photographer Toby Burrows – Produced by The Kitchen, who along with Cream Studios Pty Ltd worked to donate their services to support Lifeline’s vision of an Australia free of suicide.
Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 41 centres around the nation as well as a 24/7 crisis text and webchat service.
Download your free Lifeline wellness guide now to support yourself and the ones you love these holidays.

LIFELINE IS HERE FOR YOU THROUGHOUT THE HOLIDAY SEASON AUSTRALIANS ARE BEING REMINDED THAT LIFELINE SERVICES WILL REMAIN AVAILABLE TO PROVIDE SUPPORT 24/7

As Lifeline prepares for its busiest time of year, Australians are being encouraged to take time out to plan for how they will cope with challenges over the coming weeks and consider whether they - or someone they know - might need additional support.
Lifeline CEO Colin Seery says the high volume of people reaching out for help this time of year can reflect increased personal stressors in the community, such as heightened financial pressures, increased family conflict, loneliness and isolation or the grief of having lost a loved one.

“The holidays are not always a happy, jolly time – in fact, for many, this time of year can be challenging and heighten feelings of isolation or loneliness. Over the past two years, many of us have been coping, rather than thriving, and that is okay,” says Mr Seery. “Lifeline had record-breaking numbers of calls coming in throughout August and September, and the daily volumes remain elevated compared to what we have previously seen,” says Mr Seery. “As we approach what we expect will be some of the busiest weeks in our history, we are preparing for daily peaks of 4,000 contacts across our 24/7 telephone crisis line, webchat and text services.” “It is really important that no one feels they have to face this holiday season alone.
Please, if you feel you need support, reach out to someone you know or call Lifeline. Our Crisis Supporters will continue to be available on our 13 11 14 phone service as well as our text and chat channels, 24 hours a day, 7 days a week.” “So, whether it’s 3am on Christmas Day, or 11pm New Year’s Eve, please know that Lifeline will be ready to listen and support you,” urges Mr Seery.

To ensure Lifeline has enough crisis counsellors available around the clock to support people in crisis, the organisation considers historical call number patterns as well as average call lengths and recently observed trends. Contact volumes traditionally peak at approximately 5-6% above average in the days between Christmas and New Year’s Eve and on the day immediately after the New Year’s Day Public Holiday. To help people prepare for the challenging weeks ahead, Lifeline is also sharing a new, free Wellness Guide which outlines a series of simple and useful tips to help relieve the stress, disappointment and loneliness that the holiday season can bring.
These range from including periods of rest, relaxation and reflection as you prepare for the start of a new year, listening to what your body is telling you and setting realistic expectations for yourself and others.

“We hope this informative Wellness Guide will give you the tools and resources to look after yourself and those you love – and no matter where you are these holidays, please know Lifeline is here for you,” says Mr Seery.

ABOUT LIFELINE
Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 41 centres around the nation as well as a 24/7 crisis text and webchat service. The organisation expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.
To donate to Lifeline, visit www.lifeline.org.au/donate

PRINCE WILLIAM HANDPICKS LIFELINE AUSTRALIA FOR DONATION
ROYAL PRINCE EARMARKS LIFELINE TO RECEIVE SIGNIFICANT GIFT AS PART OF EXCLUSIVE CHRISTMAS ‘AUDIO EXPERIENCE’ ON APPLE FITNESS+

Recognising that the holiday season period can be challenging for many, Prince William will choose Lifeline Australia as one of three charities from around the world to receive a donation from Apple in an exclusive Christmas episode of their Time to Walk audio experience on Apple Fitness+.

Lifeline CEO Colin Seery thanked The Duke of Cambridge and Apple for the significant donation and said it would enable Lifeline to boost its crisis support channels over the holiday season.
“Every single donation right now is vital to ensure we can answer every call. This incredible gift is as welcome as it is unexpected and on behalf of Lifeline Australia, our incredible staff and volunteers, I want to express our sincere appreciation,” said Mr Seery.

“In a record-breaking year, this is a fantastic endorsement of the work Lifeline Australia do and I know it will be a fantastic boost for everyone as we prepare for our busiest spell.”
“Tonight, tomorrow night and all through the holiday period, our crisis counsellors will be there around the clock to listen without judgement and support people to keep them safe,” he added.

Time to Walk on Fitness+ is an audio experience designed to encourage people to walk more often for the benefit of their mental and physical health. In each episode, guests walk in a location that is meaningful to them, while sharing their reflections on lessons learned, important memories and life experiences through stories, photos and songs.

Prince William’s walk takes him through the Sandringham Estate in Norfolk from Sandringham House, past St. Mary Magdalene Church, ending eventually in Anmer. In the episode, he talks about the importance of keeping mentally fit, the value of listening and an experience that led him to prioritise his mental health. Time to Walk is available on Apple Watch for Fitness+ subscribers. Apple will also stream three special airings for free on Apple Music 1 on Monday 6th December at 3am and 7pm AEST and Tuesday 7th December at 8am AEST.

If you, or someone you know are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable. You can phone Lifeline to speak to a Crisis Supporter on 13 11 14 (24 hours a day, 7 days a week), text 0477 131 114 (24/7) or chat to Lifeline online at www.lifeline.org.au (7pm – midnight, 7 nights).
Lifeline is Australia’s leading suicide prevention service, with 41 centres around the nation. The service expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

To donate to Lifeline, visit www.lifeline.org.au/donate.

A new $500,000 donation from Commonwealth Bank is helping Lifeline meet record demand and support thousands of Australians in crisis, Lifeline Australia Chairman John Brogden and Commonwealth Bank CEO Matt Comyn said today.

“Demand for Lifeline has smashed records this year and we’re on track to take more than 1.2 million calls by the end of the year.

“Just 2 years ago we were averaging under 2,500 calls a day, today we are regularly seeing more than 3,500 – a 40 per cent increase.

“The good news is that with the support of partners like Commonwealth Bank, we’re answering more calls than ever before.

“Australians are reaching out for help and they are getting it, supported by generous donations like this,” Mr Brogden said. 

Commonwealth Bank CEO, Matt Comyn said, "As many Australians continue to face a variety of personal challenges during these difficult times, we know that this is not just a physical health pandemic.

“The impact on peoples’ mental health has been significant and should not be underestimated.

“It’s important that we acknowledge the huge contribution organisations like Lifeline make in providing care and assistance to people and communities when they need it most. We hope this contribution will allow Lifeline to support even more people when they reach out for help,” Mr Comyn said.

John Brogden said that a donation like this was crucial with unprecedented demand expected to continue into the future with the pandemic and lockdown restrictions leaving a long tail of trauma in the community.

“We want everyone to know that Lifeline is always there for them, 24 hours a day, seven days a week.

“If you, or someone you know are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable. Phone us to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days).”

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation.

--- ENDS ---

For all Lifeline media enquiries, please contact:

Rachel McWhinnie

rachel@palin.com.au

0490 778 725

For the second time in a week Lifeline Australia has smashed the record calls received in a day – with vulnerable Australians reaching 3,505 times Thursday.

The new milestone means that the four busiest days in Lifeline’s 57-year history have all occurred this month. Lifeline is on track for its busiest year ever with 694,400 calls for help in the year to date.

The incredible number of Australians reaching out is a reminder that this is a physical and mental health pandemic, Lifeline Australia chair John Brogden said.

“The good news is that people who need support are reaching out and they’re getting it.

“While Monday was our busiest day on record, it wasn’t a one off. It’s been a difficult few year for everyone in the community, but this also means that Australians know help is there when they need it.

“in the same period 2 years ago we were averaging under 2,500 calls, our new record is almost 40 per cent higher.

“We’ve seen demand grow 20 per cent since 2019 and it continues to ramp up. Six of Lifeline’s 10

busiest days on record have occurred just this month.”

The record setting week comes as The AFL and Western Bulldogs join forces with Lifeline to raise mental health awareness in the community.

The partnership will also raise funds to support 300 more crisis supporters needed to man phones and text services.

“Lifeline volunteers have been working harder than ever since 2019 to support people at risk, and they need support to continue operating at this pace, Mr Brogden said.

“We need the community to support our volunteers who are working harder than ever.

“These are challenging times, it is ok not to be feeling ok.

“Connecting with others is key.  If you, or someone you know are feeling overwhelmed, we encourage

you to connect with Lifeline in the way you feel most comfortable.

“Either phone us to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days), or chat to us online at www.lifeline.org.au (7pm – midnight, 7 nights),” Mr Brogden said.

Lifeline Australia media: 0408 407 376 or email media@lifeline.org.au

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rebel and Lifeline Australia have teamed up with the shared goal of ending suicide in Australia. The organisations will work together to communicate the benefits of sport and exercise for boosting mental health, while raising funds for Lifeline to continue their critical work.

The three year partnership recognises the powerful, positive impact of sport on mental health and suicide prevention. According to research, being physically active is associated with lower suicidal ideationⁱ  whilst meeting physical activity guidelines has shown to have a protective effect on a person’s suicidal riskⁱⁱ.

Studies have also found that participation in sport is linked to higher self-esteem, better social skills, fewer depressive symptoms and higher confidenceⁱⁱⁱ. The social nature of team sport in particular is associated with better mental health outcomes, through connection and collaboration with others^iv.

According to Lifeline Chief Executive Officer, Colin Seery, this new partnership with rebel comes at a critical time for Australians as the need for mental health support rises across the country.

“The compounding trauma of the bushfire crisis and COVID-19 pandemic has seen demand for Lifeline services increase dramatically over the last two years. Lifeline Crisis Support volunteers are fielding calls to our 24-hour telephone crisis line every 30 seconds.”

“Lifeline’s partnership with rebel is a timely opportunity to highlight the positive impact that physical activity and sport can have on people’s mental health. This collaboration also hopes to raise awareness and funds for our services, so we can continue to be there for Australians 24/7.”

The partnership will roll out through an activation plan across rebel’s national retail and trade network. Managing Director of rebel, Gary Williams, welcomes the opportunity for rebel to put a spotlight on the connection between physical activity and improved mental health outcomes.

“rebel is committed to supporting mental health awareness in Australia and we are honoured to be partnering with Lifeline. At rebel, we understand the strong impact that sport and physical activity can have on your mental health and wellbeing. Through our deep connection to sport, we can help raise awareness and funds to support Lifeline and the valuable work they do for Australians in need”.

As an Official Partner of the AFL, rebel is also proud to support Lifeline and the AFL’s Supporters’ CareKit, launched in the final round of the Premiership Season this week.

The Care Kit will help equip supporters to identify people in crisis and provide them with some of thesame tools Lifeline’s Crisis Support Volunteers use.

Mr Williams said the tool kit would encourage individuals to become mental health advocates and help end the stigma that stops people reaching out for help.

“We’re working with Lifeline to normalise open discussions about mental health among teammates, fans and communities across the country.

“It is incredibly important that Australians know that they are not in this alone.”

To arrange an interview, please contact: media@lifeline.org.au or phone: 0408 407 376

NB: Lifeline’s 24-hour telephone crisis line 13 11 14 is pronounced ‘thirteen eleven fourteen’.

Download PDF

References

i  Vancampfort D, Hallgren M, Firth J, Rosenbaum S, Schuch FB, Mugisha J, Probst M, Van Damme T, Carvalho AF, Stubbs B. Physical activity and suicidal ideation: A systematic review and meta-analysis. J Affect Disord. 2018 Jan 1;225:438-448. doi: 10.1016/j.jad.2017.08.070. Epub 2017 Aug 24. PMID: 28858658.

ii  Vancampfort D, Hallgren M, Firth J, Rosenbaum S, Schuch FB, Mugisha J, Probst M, Van Damme T, Carvalho AF, Stubbs B. Physical activity and suicidal ideation: A systematic review and meta-analysis. J Affect Disord. 2018 Jan 1;225:438-448. doi: 10.1016/j.jad.2017.08.070. Epub 2017 Aug 24. PMID: 28858658.

iii  Eime, R.M., Young, J.A., Harvey, J.T. et al. A systematic review of the psychological and social benefits of participation in sport for children and adolescents: informing development of a conceptual model of health through sport. Int J Behav Nutr Phys Act 10, 98 (2013). https://doi.org/10.1186/1479-5868-10-98

iv  Eime, R.M., Young, J.A., Harvey, J.T. et al. A systematic review of the psychological and social benefits of participation in sport for children and adolescents: informing development of a conceptual model of health through sport. Int J Behav Nutr Phys Act 10, 98 (2013). https://doi.org/10.1186/1479-5868-10-98

3,345 callers sought support from Lifeline Australia on Monday this week, the highest volume of calls in the organisation’s 58-year history.

The numbers show that Australians aren’t suffering in silence through the isolation, anxiety and uncertainty of the pandemic, Lifeline Australia Chairman John Brogden said.

“This has been a tough period for all Australians, and it has pushed many of those already struggling into crisis - but we’re glad they know help is out there.

“The fact that so many Australians are reaching out – many for the first time - and seeking help is a good thing.

“Our volunteers are working harder than ever and giving people the support they need when they need it, Mr Brogden said.

Lifeline expects high demand for services to continue through this current period and beyond, because these kinds of events leave a long tail of trauma. 

“Since the beginning of this crisis, Lifeline has been working hard to support Australian’s at risk of suicide and experiencing the mental health effects of the isolation and uncertainty of COVID-19.

“We want everyone to know that Lifeline is always there for them, 24 hours a day, seven days a week.

“If you, or someone you know are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable. Phone us to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days).”

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation. 

Lifeline media team: 0408 407 376

Lifeline Australia welcomes the joint Commonwealth and NSW Government support package to provide a range of mental health services to those in need across the state.  

This support comes at a critical time as communities face the uncertainty of COVID-19 with new cases, extended lockdown rules and border restrictions weighing on people’s mental health. Lifeline is experiencing a 25% increase in the volume of calls Australia-wide since the surge in new COVID-19 cases began this July. 

John Brogden, Chairman of Lifeline Australia said, “We recognise that an increasing number of people will be struggling with isolation, separation from family and feelings of heightened anxiety. The government package will help Lifeline to meet the increased demand for our essential services during this time.”  

Mr Brogden added, that it is important for NSW residents and those across Australia to know that Lifeline is here for them.  

“We want to reassure every individual that they can call Lifeline at any time of the day or night on 13 11 14. Lifeline’s volunteers have been there for Australians all throughout this pandemic and we continue to be here for you now.” 

Lifeline service details: 

Telephone: 13 11 14 (24 hours) 

Lifeline Text: 0477 13 11 14 (6pm – midnight)  

Chat online: www.lifeline.org.au (7pm – midnight) 

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation. The service expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day. 

To arrange an interview, please contact: rachel@palin.com.au or phone: 0490 778 725 

To donate: www.lifeline.org.au 

NB: Lifeline’s 24-hour telephone crisis line 13 11 14 is pronounced ‘thirteen eleven fourteen’ 

Lifeline Australia today made a plea to those living in Greater Sydney and across the country to reach out to Lifeline to speak to a Crisis Supporter as COVID-19 case numbers rise with extended lockdown rules and border restrictions weighing on people’s mental health. 

John Brogden, Chairman of Lifeline Australia said, “My message to all Australians, especially those living in Greater Sydney is, you are not in this alone. Lifeline is here for you. Please don’t suffer in silence.” 

Lifeline, Australia’s leading suicide prevention service, is continuing to receive a 25% increase in the volume of calls Australia-wide since the surge in new COVID-19 cases began this July. 

Mr Brogden said it’s critical that people understand services like Lifeline are available for them to access anytime, anywhere, when they need it.  

“With a sudden rise in COVID-19 cases and subsequent lockdown for people in Greater Sydney, we know there will be an increasing number of people who will struggle with isolation, separation from family and heightened anxiety. We want to reassure every individual that we are here for you, 24/7 on 13 11 14.” 

“We want people to know they can call Lifeline at any time of the day or night.”  Mr Brogden continued. 

Mr Brogden added, that Lifeline understands the impact the last two years has had on Australians and is committed to continuing to help people through these difficult periods.  

“Through the compounding trauma of the 2019/20 bushfire crisis and the COVID pandemic, Australians have grappled with the past two years of crises and reached out for help like never before. Lifeline has experienced record demand for our services over this time.”  

“There is increased demand for crisis support and suicide prevention services during lockdown periods. This most recent one in Greater Sydney is no exception. Lifeline’s volunteers have been there for Australians all throughout this pandemic and we continue to be here for you now.” 

He also renewed his earlier calls to the community to reach out to those who may be living alone and to those who may find the physical distancing and self-isolation a struggle. 

Lifeline service details: 

Telephone: 13 11 14 (24 hours) 

Lifeline Text: 0477 13 11 14 (6pm – midnight)  

Chat online: www.lifeline.org.au (7pm – midnight) 

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation. The service expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day. 

To arrange an interview, please contact: rachel@palin.com.au or phone: 0490 778 725 

To donate: www.lifeline.org.au 

NB: Lifeline’s 24-hour telephone crisis line 13 11 14 is pronounced ‘thirteen eleven fourteen’ 

LIFELINE AUSTRALIA WELCOMES VICTORIAN GOVERNMENT’S FUNDING TO PROVIDE CRISIS SUPPORT AND SUICIDE PREVENTION SERVICES FOR ALL VICTORIANS

Lifeline Australia, today welcomed the Victorian Government’s announcement of $1.2 million in funding for Lifeline’s critical crisis support and suicide prevention helpline in Victoria.

“This Government funding will help Lifeline to meet unprecedented demand for our services coming from Victorians”, Colin Seery Lifeline Australia CEO said.

“We congratulate the Government for responding so quickly to historic levels of demand for mental health services at present. As Acting Premier Merlino indicated it is important the Victorian Government is recognising the tough time Victorians have been through lately”, Mr Seery said.

As Australia’s leading helpline, Lifeline has continued to field significant demand for crisis support and suicide prevention services at levels well above those which preceded the compounding disasters of bushfire (2019/2020) and the COVID pandemic (2020/ongoing). Our national 24/7 crisis support line averages a call every 30 seconds and while the peak of the demand seen during the pandemic lockdowns of 2020 have receded there is no indication that pre-disaster volumes are likely in the foreseeable term.

“At times over recent weeks demand from Victoria has made up nearly a third of all calls to Lifeline and this funding will ensure that we can continue to meet that demand and help Victorians in need”, Mr Seery said.
This funding comes on top of the Victorian Government’s provision of a record investment in mental health and suicide prevention in the recent Budget.

Lifeline also welcomes the Victorian Government’s commitment to delivering the recommendations handed down by the landmark Royal Commission into the Victorian Mental Health system. One of the key recommendations was that the Victorian Government “collaborate with funded non-government helpline services to improve helplines’ connections with mental health and wellbeing services and to assist people to find and access treatment, care and support” (Recommendation 6).

“We look forward to continue to work with the Victorian Government as to how the recommendations of the Royal Commission, especially Recommendation 6, can be implemented”, Mr Seery said.
Lifeline’s physical footprint in Victoria comprises six sites in Geelong, South West Victoria, Ballarat, Central Victoria & Mallee, Melbourne, and Gippsland. Our six Victoria-based centres deliver a range of crisis support and suicide prevention services within their local communities.

Victorian Lifeline Centres provide essential staffing for our national digital services including phone and text: Combined, the Centres are staffed by over 250 paid specialist staff and over 500 crisis supporter volunteers.

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation. The service expects to respond to well over one million requests for support by phone, online chat or text this year and will create an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

To donate to Lifeline, visit www.lifeline.org.au/donate

To arrange an interview, please contact: media@lifeline.org.au or phone: 0408 407 376

If you, or someone you know, is in need of support, please contact Lifeline on 13 11 14 (24 hours / 7 days) or chat to a Crisis Supporter at lifeline.org.au (7pm – midnight, 7 nights)

Today, the New South Wales Government released data showing a 5% decrease in the number of lives lost to suicide between November 2019 and November 2020.   This is the most significant reduction in lives lost to suicide in 10 years.

There were 853 lives lost to suicide in the 12 months to November 2019 and 807 lives lost in the 12 months to November 2020 – a reduction in 46 lives

Lifeline Australia Chairman, John Brogden, said today: “These are the most remarkable figures of the COVID- 19 pandemic.   This is a moment to celebrate life.”

“Hundreds of thousands of Australians have reached out for help to Lifeline and other mental health services and got the help they needed when they needed it and stopped short of suicide.” He continued.

“I hope this is a turning point for mental health in Australia.   People in need of help have been brave enough to get it during one of the most difficult times in memory.”

Lifeline’s calls have increased by 20% over the last year as the service supported bushfire affected communities and all Australians during the COVID-19 pandemic.  

“Today’s data shows us that people have asked for help and got it when they needed it.   As a result, we have seen a drop in the number of suicides in New South Wales.” Mr Brogden continued.    

“Every life lost to suicide is a tragedy and our thoughts are with those who have lost a loved one this year. Today’s release must encourage us to continue to look for opportunities to keep people safe. 

“A very important message is that people should keep calling Lifeline and keep getting help so we see these numbers continue to fall.  We also need to encourage Australians to keep connecting with each other especially over the holiday period.  If you think someone may be struggling, please continue to reach out to them to offer support.”

“The New South Wales Government has provided significant additional funding to Lifeline during 2020 which has allowed us to boost our services.   We are very grateful to the Premier Gladys Berejiklian and Minister for Mental Health, Bronnie Taylor for this support.” Mr Brogden said. 

To arrange an interview, please contact: media@lifeline.org.au or phone: 0408 407 376

 JOHN BROGDEN, CHAIRMAN LIFELINE AUSTRALIA AND NORTHERN BEACHES RESIDENT REMINDS AUSTRALIANS LIFELINE IS HERE FOR YOU THROUGHOUT THE HOLIDAY SEASON

Today, Northern Beaches resident and Chairman of Lifeline Australia, John Brogden will hold a media conference to ensure Australians are aware that throughout the lockdown, border closures and holiday season, Lifeline services will remain available to provide support 24/7.

“Traditionally, the holiday period is one of our busiest times, it’s a very difficult time for many as the added pressure to be joyful and celebratory can exacerbate feelings of stress, anxiety and loneliness.  Now with the border closures and increased threat of COVID-19, we are expecting this Christmas and New Year period will be tougher than ever.” Said Mr Brogden.

“It is really important that people are aware that they do not have to suffer alone this holiday season. Please, if you feel you need support, reach out to someone you know or call Lifeline.  Our Crisis Supporters will continue to be available on the phone 24 hours a day, 7 days a week on 13 11 14.  It is really important that no one feels they have to face this season alone.” He continued.

As Lifeline prepares for its busiest time of year, with contacts predicted to increase by as much as 40% on last year’s festive season, with over 3,500 contacts expected on Christmas Day alone, Australians are being encouraged to take time out these holidays to consider whether they know someone who might need additional support and make an effort to connect with them.

“In the spirit of giving and spreading good cheer this Christmas, Lifeline urges everyone to think about a gesture of kindness that they can do towards someone, especially someone who may have had a tough year or who has had their much anticipated plans dashed by border closures. One act of kindness can change someone’s entire day,” said Mr Brogden.

“If you find you are feeling overwhelmed, please know that you are not alone.  Lifeline is here for you right through the holiday period, 24 hours a day. Please call 13 11 14 if you need support.” Mr Brogden urged.

To arrange an interview, please contact: media@lifeline.org.au or phone: 0408 407 376

Today, John Brogden, Lifeline Australia Chairman, welcomed the Prime Ministers appointment of the Hon David Coleman MP as Assistant Minister to the Prime Minister for Mental Health and Suicide Prevention.

Lifeline Australia Chairman, John Brogden said:

“Lifeline welcomes this appointment; the Australian Government has prioritised our nation’s mental health and well-being during what will be a protracted and long-term recovery from the COVID-19 crisis.

Lifeline commends Prime Minister Morrison for bolstering his ministry with a focus on mental health and suicide prevention at this time.”

Since the beginning of this crisis, Lifeline has been working hard to support Australian’s suffering from the mental health effects of the isolation and uncertainty of COVID-19. 

“Over the course of the COVID-19 outbreak, Lifeline has responded to record numbers of contacts with calls to the 13 11 14 crisis line surging to almost 90,000 a month, that means Lifeline is receiving a call every 30 seconds.” Said Mr Brogden.

Lifeline expects that mental illness related to COVID-19 will far outlast the physical threats of the disease itself.

“The COVID-19 crisis has been difficult for all of us, but for some it has created extreme challenges. 

During this pandemic impacted holiday season, it is critically important that we all stay vigilant about our mental health. 

Our message to the community has been the same throughout the pandemic and will not change as we work to recover from this crisis. Lifeline is here for you. Our services remain open and our Crisis Supporters are ready to listen. If you are feeling overwhelmed, in crisis or emotionally distressed, it is essential that you speak to someone you trust, your GP or you contact Lifeline.  Please call 13 11 14 at any time of the day or night.

We look forward to working with Assistant Minister Coleman in responding to the crisis support and suicide prevention needs of Australians throughout the lengthy recovery to come.” Mr Brogden said.

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation.  The service expects to respond to well over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

To donate to Lifeline, visit www.lifeline.org.au/donate 

To arrange an interview, please contact:   media@lifeline.org.au or phone: 0408 407 376

SYDNEY LOCAL NAMED LIFELINE VOLUNTEER OF THE YEAR

Lifeline Australia has awarded Sydney local Merlyne Thompson with the national charity’s volunteer of the year award.

Federal Minister for Health, the Hon. Greg Hunt today announced that the winner of Lifeline Australia’s Mary Parsissons Outstanding Volunteer of the Year is Ms Merlyne Thompson a volunteer from Sydney’s Lifeline Harbour to Hawkesbury centre in Gordon.

“I congratulate Merlyne and would like to pass on my thanks to her, as a representative of all Lifeline volunteers, when we say you save lives and protect lives, that’s what you do.” Said Minister Hunt.

Lifeline Harbour to Hawkesbury CEO Wendy Carver said that Ms Thompson who has been volunteering since 1998 (22 years), has demonstrated an unwavering commitment to the organisation’s vision of an Australia free of suicide.

“Merlyne Thompson is a very worthy winner of the Mary Parsissons Outstanding Volunteer Award,” Mrs Carver said.

“Merlyne has been with us for more than 22 years, volunteering as a Crisis Supporter, Board Secretary, and providing a significant contribution to Lifeline in her role as an administrative volunteer. Merlyne has been involved in a wide range of important projects, including the internal recognition of Lifeline’s large workforce of volunteers and ensuring good governance of our Lifeline centre. It has always been my pleasure to work with Merlyne and we are delighted to see her many years of compassionate contribution being recognised at the national level,” said Mrs Carver.

Ms Thompson was both pleased and humbled to receive the award, saying her work with Lifeline is some of the most rewarding work of her life:

“To be told I was nominated was amazing, but to be told I’ve won, I cannot believe it! Particularly this year when everyone knows what a year we’ve had through drought, flood, bushfire and COVID, we’ve been incredibly challenged.

“This year, we haven’t just worked hard at Lifeline, we’ve shone. Touching more lives than ever before and it’s an absolute honour to be involved.  I would like to acknowledge all the team here, everyone who has challenged me, guided me, supported me and changed me, this is all of ours…I have to say thank you for having me on your team, because I think Lifeline is just amazing. Thank you so much for this honour.” Said Ms Thompson.

Lifeline Australia Chairman Mr John Brogden thanked Ms Thompson for using her heart-warming compassion and professional skill to help prevent suicide.

 “Merlyne Thompson has made an extraordinary contribution to Lifeline, both as a Crisis Supporter and utilising her professional skills to support policy and Board development at Lifeline Harbour to Hawkesbury. She is a highly regarded member of the Lifeline family and we are delighted to recognise her today.” Mr Brogden said.

“Merlyne is one of our 10,000 volunteers across the country, including about 3,500 Crisis Supporters, working together to tackle our national suicide emergency. We do this by being there for people when they’re at their most vulnerable – giving them hope when hope seems impossible.” He continued.

 The Mary Parsissons Outstanding Volunteer Award recognises the outstanding efforts of the volunteering across the country. It awards volunteers who have showed excellence in their volunteer field, contributed to the community, have been an inspiration within their centre and demonstrated leadership. The winner nominated by Lifeline Australia for an Australia Day Award.

For crisis or suicide prevention support, please call Lifeline on 13 11 14 or visit www.lifeline.org.au/gethelp.

Note on the award:

The Mary Parsissons Outstanding Volunteer Award – is named after Mary Parsissons – herself an outstanding volunteer.

Mary trained to become a Lifeline Crisis Supporter 25 years ago and volunteered on the phones for many years.

She then joined the Board of Lifeline Tasmania where she was President for six years, then served on the Lifeline Australia National Board for 14 years, and was the Australian representative for Lifeline International for nine years.

Mary humbly accepted the award being named after her. She hopes it will give volunteers inspiration as a wonderful way to honour their work.

The national winner will be awarded:

• The Mary Parsissons Outstanding Volunteer Award plaque.
• They will be the national spokesperson/face of volunteering for Lifeline Australia
• The winner of the award will automatically be nominated by Lifeline Australia for an Australia Day Award.

To volunteer or donate to Lifeline, visit: www.lifeline.org.au

John Brogden, Chairman, Lifeline Australia, welcomed the launch of the NSW Government’s state-wide monitoring system as a significant step toward saving lives.

“The introduction of a suicide and self-harm monitoring system will greatly improve the way suicide prevention services can respond to suicide risk.  Quite simply, access to this information will help us save lives.” Mr Brogden said.

“This is a hopeful step, especially for communities who are grappling with rising loss of life.  It will give us greater insight into where the immediate and heightened risk is occurring, enabling us to put in place preventative measures that will reduce the risk of harm as soon as it is identified.” Mr Brogden continued.

Before the launch of the suicide monitoring system, agencies had to rely on community groups and professional networks to identify immediate risks because the national cause of death data release occurred in October for the calendar year preceding it.

“A state-wide monitoring system will give us the opportunity to identify trends, emerging areas of concern and priority groups; and enable us to better co-ordinate intervention and supports across agencies.  We will be able to respond in real time with evidence-based solutions to immediate concerns.” Mr Brogden said.

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation.  The service expects to respond to well over one million requests for support by phone, online chat or text this year and will create an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

To donate to Lifeline, visit www.lifeline.org.au/donate 

To arrange an interview, please contact: media@lifeline.org.au or phone: 0408 407 376

If you, or someone you know, is in need of support, please contact Lifeline on 13 11 14 (24 hours / 7 days) or chat to a Crisis Supporter at lifeline.org.au (7pm – midnight, 7 nights)

Lifeline welcomes the National Suicide and Self-harm Monitoring System website

Today, Colin Seery, Lifeline Australia Chief Executive Officer, welcomed the launch of a National Suicide and Self-harm Monitoring System website by the Australian Mental Health Commission and Australian Institute of Health and Welfare (AIWH) as a significant step toward.

The Australian Institute of Health and Welfare (AIHW) has released the public website which is funded by the Department of Health.

Mr Seery said: “This suicide and self-harm monitoring system will greatly improve the way suicide prevention services can respond to suicide risk. It will provide us with greater insight into where both the immediate and heightened risk is occurring, enabling us to put in place preventative measures that will mitigate the risk of harm as soon as it is identified.”
Before the launch of the risk register, agencies had to rely on community groups and professional networks to identify immediate risks because the national cause of death data release occurred in October for the calendar year preceding it.

“Once all states are contributing data to the system, this system will give us the opportunity to identify trends, emerging areas of concern and priority groups; which in turn, will facilitate better co-ordination of intervention and supports across agencies. This will help us respond in real time with evidence-based solutions to immediate concerns. It is a hopeful step, especially for communities who are grappling with rising loss of life. Quite simply, access to this information will help us save lives.” Mr Seery said.

While the monitoring system has sections that are specifically for the information of service providers, it will also offer insight to members of the public so they can be more aware of potential risks.
Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation. The service expects to respond to well over one million requests for support by phone, online chat or text this year and will create an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

To donate to Lifeline, visit www.lifeline.org.au/donate

To arrange an interview, please contact: media@lifeline.org.au or phone: 0408 407 376

6% increase in lives lost to suicide demands more funding urgently to reduce suicide in Australia. Nine Australians dying every day by suicide.

John Brogden, Chairman of Lifeline Australia, said today’s release of the 2018-2019 cause of death data by the ABS revealing 3,318 lives were lost to suicide is a tragedy and demands more funding urgently from government, business and the community.

“Firstly, we remember the 3,318 Australians who died by suicide in 2018-2019 and the many people left behind who are learning to live a life without their loved ones. Every life lost is a tragedy that effects our families, our workplaces and communities. Today will be a difficult day for many. I want to remind anyone who is struggling, that Lifeline is here for you, please call us at any time on 13 11 14.” He said.

“We need a whole of government, sector and community plan for suicide prevention to move fast towards an Australia free of suicide.”

Mr Brogden said Lifeline welcomed the appointment of Christine Morgan as the Prime Minister’s National Suicide Prevention Advisor in 2019 and expects a significant increase in funding and initiatives when her report is released next year.

Mr Brogden outlined five key areas Lifeline has identified as a priority to dramatically reduce the rate of lives lost to suicide in Australia with the top priority being the creation of an Aboriginal and Torres Strait Islander Suicide Prevention and Crisis Support line:

“As today’s release shows, we must speed up our action in all areas, but our Aboriginal and Torres Strait Islander communities are doing it particularly tough. With more than twice the rate of lives lost compared to their non-Indigenous counterparts, the loss of life within our Indigenous communities is a national tragedy.” Mr Brogden said.
Lifeline’s five identified priority areas to reduce suicide.:

1. The creation of an Aboriginal and Torres Strait Islander Suicide Prevention and Crisis Support line that is governed and led by Aboriginal and Torres Strait Islander people.
2. Increasing the capacity for peer support groups facilitated by clinicians for survivors of suicide.
3. Increased suicide prevention training within community.
4. Support services for those at-risk of suicide post discharge.
5. Appropriate facilities and responses for people experiencing suicidal behaviour and presenting to Emergency Departments.

Mr Brogden also called on the community to continue to work to connect with each other, especially as we move into a challenging holiday season.

“This year has been very tough for so many Australians. They have been turning to Lifeline more in 2020 than at any other time in our 57 year history. It is great that people are connecting with Lifeline, but it also serves as a reminder that there are many doing it tough and many are alone. This is particularly concerning as we move into the holiday season.”

“I ask all Australians to never underestimate the power they have to make a positive difference in the lives of another person. If you know someone may be having a difficult time, if you know someone may be alone, please make a special effort to reach out to them. By checking in with someone to make sure they are doing ok, you are showing that you care and that can make all the difference. It is through connecting with others that we find the strength to hope.” Mr Brogden Said.

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation. The service expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

To donate to Lifeline, visit www.lifeline.org.au/donate To arrange an interview, please contact: media@lifeline.org.au or phone: 0408 407 376

Lifeline and The Centre of Best Practice in Aboriginal and Torres Strait Islander Suicide Prevention launch the Wellbeing and Healing Through Connection and Culture Report

Key recommendations: https://www.lifeline.org.au/about/our-research/connection-and-culture-report/

A culturally responsive Aboriginal and Torres Strait Islander e-mental health suicide prevention service should be guided by Indigenous governance and implement the following across all Lifeline services:

• Action Area 1: Sensitive processes for identifying Aboriginal and Torres Strait Islander callers
• Action Area 2: Development of a national Aboriginal and Torres Strait Islander Lifeline telephone crisis line, online chat and/or text service designed by and delivered by a skilled Indigenous workforce.
• Action Area 3: An in-depth clinical understanding of the culturally unique risk and protective factors for Aboriginal and Torres Strait Islander social and emotional wellbeing to inform Lifeline crisis support

Today, Lifeline Australia, in partnership with The Centre of Best Practice in Aboriginal and Torres Strait Islander Suicide Prevention, will launch the Wellbeing and Healing Through Connection and Culture Report.

Authored by Professor Pat Dudgeon, Professor Gracelyn Smallwood, Associate Professor Roz Walker, Dr Abigail Bray and Tania Dalton, the report is the first literature review undertaken in Australia analysing the emerging research and knowledge, key themes and principles surrounding Aboriginal and Torres Strait Islander cultural perspectives and concepts of healing and social and emotional wellbeing as they relate to suicide prevention.

John Brogden, Chairman of Lifeline Australia said:

“We are proud to be working with the Centre of Best Practice in Aboriginal and Torres Strait Islander Suicide Prevention to deliver this report today. This work makes a significant contribution to the understanding of the importance of cultural perspectives and concepts of healing and social and emotional wellbeing as they relate to suicide prevention for Aboriginal and Torres Strait Islander people.

At Lifeline, we know from experience that we all need human connection, but the experience of connection to culture and concepts of healing are unique to our First Nation’s Peoples. We commissioned this report to formally acknowledge the strength of that connection and seek to understand the hope that it brings.”

On behalf of the Board and Executive, Mr Brogden thanked the Centre of Best Practice in Aboriginal and Torres Strait Islander Suicide Prevention for this outstanding research:

“We especially acknowledge the Report’s authors; Professor Pat Dudgeon, Professor Gracelyn Smallwood, Associate Professor Roz Walker, Dr Abigail Bray and Tania Dalton for this ground-breaking work which will inform Lifeline Australia’s way forward by assisting us to deliver culturally competent and appropriate services for Aboriginal and Torres Strait Islander people.” He said.

“The recommendations made in the report will be used to enhance our existing service delivery through collaboration with Aboriginal and Torres Strait Islander services, culturally responsive training programs and program development right across Australia. Most importantly, the recommendations of the report lay the groundwork for Lifeline to support delivery of a culturally responsive Indigenous designed and delivered national crisis line.” Mr Brogden continued.

Professor Pat Dudgeon, Bardi woman and Director, The Centre of Best Practice in Aboriginal and Torres Strait Islander Suicide Prevention, School of Indigenous Studies, University of Western Australia said:
Transforming Indigenous Mental Health and Wellbeing

“Lifeline should be commended for undertaking a report like this, ensuring that it was in the hands of Indigenous people, that it was Indigenous lead and it speaks to Indigenous realities, Indigenous priorities and aspirations.

It’s a report that looks at what’s happened to us as a population and what needs to happen for us to recover and heal. We build on a lot of the research and reports that have been done around Indigenous suicide prevention, particularly community driven programs and reports. This was important because we know from our own research that there needs to be Indigenous governance of the issue, as well as cultural perspectives. They are the two most important things in any undertaking to start looking at Indigenous suicide prevention.”

Professor Dudgeon said, the voice of the Aboriginal and Torres Strait Islander community firmly calls for genuine and proper co-design as the central element to any service looking to address Indigenous suicide prevention moving forward:

“Throughout this process, it was vital that we were able to prioritise what we thought was important. This will inform Lifeline and other services to deliver culturally competent and appropriate services for Aboriginal and Torres Strait Islander people.

It’s my expectation that this report will give a platform for Lifeline to engage in genuine and proper co-design with Aboriginal and Torres Strait Islander people to develop services that will meet their specific needs. That will be a very good thing.” Professor Dudgeon said.

Lifeline acknowledges Servier Australia for providing the funding to support the commission.

The report can be accessed: https://www.lifeline.org.au/about/our-research/connection-and-culture-report/

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation. The service expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

If you, or someone you know is in need of support, please contact Lifeline on 13 11 14 (24 hours / 7 days) or chat to a Crisis Supporter online at lifeline.org.au (7pm – midnight / 7 nights)
To arrange an interview, please contact: media@lifeline.org.au or phone: 0408 407 376 to donate: lifeline.org.au 

National sporting organisations commit to landmark trans and gender diverse inclusion measures

In a world first, eight peak sporting bodies have committed to implementing governance that supports a greater level of inclusion for trans and gender diverse people in their sports.

At a launch held today at the Sydney Cricket Ground, leading national sporting organisations (NSOs) came together to unveil their policies and guidelines relating to the participation of trans and gender diverse people.

The NSOs are:
• AFL
• Hockey Australia
• Netball Australia
• Rugby Australia
• Tennis Australia
• Touch Football Australia
• UniSport Australia
• Water Polo Australia

In addition, a range of NSOs have also committed to developing trans and gender diverse inclusion frameworks for their sports following the launch, including:
• Australian Dragon Boating Federation
• Bowls Australia
• Diving Australia
• Football Federation Australia
• Golf Australia
• Gymnastics Australia
• Judo Australia
• Softball Australia
• Squash Australia
• Surf Life Saving Australia
• Swimming Australia
• Triathlon Australia

After launching their own trans and gender diverse inclusion governance in 2019, Cricket Australia have also committed to supporting other NSOs throughout this process.
This initiative, spearheaded by ACON’s Pride in Sport program, Australia’s only program specifically designed to assist sporting organisations with the inclusion of people of diverse sexualities and genders at all levels, was undertaken following the identification of a need for national guidance on how NSOs can be inclusive of trans and gender diverse people.

Pride in Sport National Program Manager, Beau Newell, said that the joint commitment made by the NSOs marks a major moment in Australian sport.

“This launch demonstrates a fundamental shift within Australian sport towards the greater inclusion of trans and gender diverse athletes. By formalising their stand to be inclusive of trans and gender diverse people, these Australian sports have shown a true and tangible commitment to providing environments where everyone involved is treated with respect and dignity,” Newell said.
“Sport has an amazing opportunity to provide a safe and inclusive environment to all people, including people with diverse genders and sexualities. As a country that holds sport very close to our hearts, it also has a unique position to be able to help change attitudes of many Australians. The demand for more inclusive sporting cultures makes clear that Australian society increasingly expects that sport should be for everyone, including trans and gender diverse people.”

Data from the National LGBTI Health Alliance state that trans and gender diverse adults are nearly 11 times more likely to attempt suicide than the general population, with 35% of trans and gender diverse adults having attempted suicide in their lifetime. Further, international research concludes that trans and gender diverse people are much less likely to participate in sport due to fear of transphobic discrimination from other players, coaches and club officials.

Lifeline CEO Colin Seery said: “At Lifeline, we are well aware of the detrimental impacts of isolation, rejection and discrimination – impacts that can be so devastating to mental wellbeing, they can lead to suicide.
“A sense of belonging is one of our most important human needs and sport provides a great opportunity for connecting with others. Today’s commitment by these national sporting organisations to make their sports more welcoming, inclusive and safe for all Australians is a positive step towards saving lives,” Seery said.

ACON’s Manager of Trans and Gender Diverse Equity, Teddy Cook said: “We know that trans athletes can be targeted on the unfounded basis that we affirm our gender to seek a competitive advantage in sport, but this is untrue and incredibly damaging to all – trans people and our cis allies.

“While many trans people across Australia are members of very inclusive sports clubs, many also report that joining a club is an intimidating and frightening experience. The commitment from these sports provides much needed guidance to the many clubs working hard to be the open and inclusive sport they want to be for all athletes, including those athletes who are trans.

“It is the right of every player, coach, volunteer and fan to feel accepted and affirmed, on and off the sporting field, including trans and gender diverse people, and we know that when this happens, mental and physical health outcomes dramatically improve,” Cook said.

ACON Vice-President and Co-Founder of Pride in Sport, Andrew Purchas (OAM), heralded the launch as world-first move: “I congratulate all the NSOs that have made this landmark commitment in working towards a progressive and welcoming Australia, and encourage others to consider making their sports an inclusive place for all. We are proud of community sports clubs who continue to welcome and affirm their trans players, and to those who look forward to doing so in the near future.”

For more information on the guidelines, please visit prideinsport.com.au/trans

People needing support can contact Lifeline (24 hours a day) on 13 11 14 or chat to a Crisis Supporter online at lifeline.org.au (7pm-midnight).
ACON provides counselling support for LGBTIQ people and those affected by HIV. To make an inquiry, call (02) 9206 2000 or visit www.acon.org.au

The following services are also available for mental health and wellbeing assistance:
• Q Life – 1800 184 527
• Mental Health Line – 1800 011 511
• Beyond Blue – 1300 224 636

ADDITIONAL QUOTES FROM NSOs

Hockey Australia CEO Matt Favier:
“Hockey has always been proud of its inclusive nature, and we have a celebrated history of diversity and inclusion. Inclusion is one of Hockey Australia’s values, and we are proud to be demonstrating our commitment to this value. Hockey Australia welcomes everybody, exactly as they are.
“The release of these guidelines is a relatively small gesture from the sport, but one that we know is so very significant for the people it will impact.”
“These guidelines have been developed in consultation with all of our Member Associations, and we are grateful for their contribution and support. It is wonderful to see a truly whole of sport commitment to the inclusion of the trans and gender diverse community. Thank you also to Pride in Sport for their support and guidance through the development of these guidelines.
“Sport can bring people together like few things in society. The collective message sport is sending today is a powerful one. Hockey Australia is proud to be standing side by side with this group of national sporting organisations to let trans and gender diverse people know they are welcome in our codes.”

Netball Australia CEO Marne Fechner:
“This policy speaks to Netball’s commitment to providing welcoming and inclusive places for all people to play netball. It’s our job as leaders to provide an environment where transgender and gender diverse people feel welcome to participate our great game, while also taking into account athlete safety and protecting the integrity of the sport. We continue to work hard to ensure netball is a sport for all.
“We feel proud to release our policy as a part of the Pride In Sport announcement today. Policies and guidelines such as these continue to improve inclusion and diversity standards across Australian sport.”

Rugby Australia interim Chief Executive Rob Clarke:
‘’Rugby Australia wishes to applaud Pride in Sport for their efforts in ensuring all communities feel safe, welcomed and included in their chosen sport.
‘’Our code aligns with these values and has worked hard over the years to remove barriers for people wanting to play Rugby.
‘’In 2014, Rugby AU joined forces with four sporting codes to sign a Statement of Commitment for the Australian Human Rights Commissions and Australian Sports Commission’s Anti-Homophobia and Inclusion Framework.
‘’Since then we have introduced Community Rugby guidelines which support trans and gender diverse people playing Rugby, and have received positive feedback from clubs.”

Tennis Australia CEO Craig Tiley:
“As a sport, tennis is unwavering in playing our part to ensure an inclusive society, and we welcome the introduction of these guidelines in making our communities accessible for all.
“We will continue to promote and celebrate inclusiveness and diversity, and are proud of our efforts to welcome all members of our community to participate in our sport. The tennis court and club should be a place of enjoyment and comfort for everyone, where people from all walks of life get to know each other without fear of judgement or harassment.
“Inclusivity is at the very core of what we do, and that also involves creating an environment where people feel safe and comfortable to be themselves.”

Touch Football Australia CEO Jamie O’Connor:
“Touch Football helps people connect and provides a community for people to belong to. That’s why it’s so important that in delivering our sport we provide an environment that is safe, inclusive and welcoming for everyone, no matter a person’s background, ethnicity, gender, sexuality, age or anything else. In Touch Football, we are always striving to provide a ‘place on the field for everyone’, a sport that ‘everyone can play’, but we can’t just say that without action – we need to provide meaningful guidelines and resources for those who deliver and participate in our sport so we can create Touch communities that are genuinely safe and inclusive.”

AFL General Manager of Inclusion and Social Policy Tanya Hosch:
“I want to thank the community members who have been patiently engaged with us during this process, in particular the gender diverse community who were extremely generous in sharing with us their experience and views which has influenced our policies.
“Australian football is a game for everyone, regardless of background, ethnicity, race, religion, gender or gender identity. The AFL is committed to supporting gender diverse people participate in our sport and has developed policies to ensure they can participate in a safe and inclusive environment. We don’t want anyone to experience discrimination in our game.
“We are pleased to have also developed an implementation guide to assist community clubs to understand their responsibilities, and actions in way that will enhance the inclusiveness for all. This will be released in the coming weeks.”

AFL Chief Executive Officer Gillon McLachlan:
“We know that inclusion and belonging delivers real social benefits for individuals and communities, and we want to send a message that all are welcome in our game.
“We are pleased to collaborate with all the major sporting organisations of Australia in taking this important practical and symbolic step towards improved inclusion in sport and the community more generally.”

UniSport Australia:
“UniSport Australia applauds and congratulates Pride in Sport and the nine national sporting organisations involved in today’s announcement. The new sports specific trans and gender diverse policies are a significant step forward to providing a safe and inclusive environment in sport across all levels of sport in which we are proud to be part of. As the peak body of university sport in Australia, UniSport is committed to providing opportunities for student-athletes that recognise that everyone has a fundamental right to play sport in an environment with dignity and respect.
“UniSport Australia looks forward to continuing to work with Pride in Sport, our 43 university members and the national sporting organisations to deliver safe, inclusive sporting competitions for student athletes.”

Water Polo Australia CEO Richard McInnes:
“As a founding member of Pride in Sport, Water Polo Australia is proud to join today with leading national sporting organisations to further extend our sport inclusion policies to include transgender and gender diverse people.
“Water Polo Australia wants all people, from athletes to officials and volunteers, to feel welcome in our sport and we are committed to providing a safe and inclusive environment for everyone including people with diverse genders and sexualities.”

Cricket Australia Interim CEO Nick Hockley:
“Today is a significant moment in Australian sport with this announcement clearly demonstrating a fundamental shift towards making sure that a number of national sporting organisations are all committed to further developing an inclusive culture in sport.
“It’s been 12 months since Cricket Australia launch its own policy for transgender and gender diverse players and we are proud to see other national sporting organisations coming together to ensure that sport is welcoming to everyone.
“Discrimination of any sort has no place in our game and all of Australian Cricket is driven to ensure all cricketers can participate in a safe and inclusive environment.”

On Tuesday September 8, Lifeline’s 13 11 14 crisis line received more calls than ever in its 57-year history with 3,326 calls being made by Australians in crisis.

John Brogden shared his own story in today’s SMH OpEd: https://www.smh.com.au/national/why-i-m-worried-about-suicide-in-australia-by-a-former-political-leader-who-personally-knows-the-risks-20200909-p55tr1.html

Mr John Brogden, Chairman, Lifeline Australia said with World Suicide Prevention Day and RUOK? Day tomorrow, there has never been a more important time to for every person to realise the power they have to make a positive difference to the lives of those around them. 

“As Australia’s largest crisis line, 13 11 14 acts like a barometer to the mental wellbeing of our nation.  With a record number of calls yesterday, it is clear that tomorrow will be the most important World Suicide Prevention Day to date.  We must remind the community that people are really struggling with bushfire recovery and the challenge of Covid-19.  There has never been a more important time to reach out to those who you think may be struggling and let them know you care. Your actions can save a life.” He said.

World Suicide Prevention Day 2020 is themed “Working together to prevent suicide” and Mr Brogden acknowledged the important work of Lifeline’s 4,500 Crisis Supporters, most of whom are volunteers who have been working to ensure no Australian has to face their darkest moments alone.

“There are over 10,000 volunteers working with Lifeline to ensure Australians are kept safe.  This year, we have asked a lot from our volunteers, we are very grateful to all who have worked additional shifts and continually put up their hand to ensure we can be here to support every Australian who needs us.  Our volunteers are key players in suicide prevention, and we want to recognise their efforts this World Suicide Prevention Day.  Our Crisis Supporters are the reason we can be here for Australians who need us 24 hours a day, 7 days a week on 13 11 14.” Said Mr Brogden.

While most people know Lifeline as the 13 11 14 suicide prevention crisis line, the organisation is made up of a network of 40 centres operating in 60 communities across the nation also offering on the ground services to help communities become suicide safe through training, counselling and suicide prevention support groups.

“Along with our crisis support services, we aim to make communities suicide safe by equipping people with the skills to understand how to recognise the signs, respond appropriately and refer to support services. This year, we want every person in Australia to realise that they can be a key player in suicide prevention.” Mr Brogden said.

Globally, last year, there were 800,000 lives lost to suicide, that’s a life lost every 40 seconds.  In Australia’s last reporting period (2018), there were 3,046 lives lost to suicide.  With every life lost, there are 135 people – families, friends, colleagues, fellow students, who are left devastated.  There are many more who struggle with their own mental wellbeing.

This year, Lifeline expects its 4,500 Crisis Supporters will talk or chat to well over 1 million people through its phone and webchat services.  The phone service alone is currently receiving up to 90,000 calls a month; that’s a person reaching out every 30 seconds. April and August were both record months for the 57-year old service and yesterday was its busiest day.

Mr Brogden also encouraged any person in Australia who is struggling to make a connection with someone they trust, or reach out to Lifeline:

“These are challenging times, it is ok not to be feeling ok.  Connecting with others is key.  If you, or someone you know are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable.  Either phone us  to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days), or chat to us online at www.lifeline.org.au (7pm – midnight, 7 nights).”

Lifeline’s World Suicide Prevention Day events: Out of the Shadows walks go virtual in a show of support for those bereaved by suicide and those who are struggling with their own mental health.

Every year, Lifeline centres across the nation bring their communities together to observe World Suicide Prevention Day through Lifeline’s Out of the Shadows events.   Local community walks traditionally take place at sunrise and create a safe place of acceptance to mourn loved ones lost to suicide and reduce stigma by bringing suicide out of the shadows and into the light.  However, this year with physical distancing restrictions created by Covid-19, Out of the Shadows will be providing opportunities for connection virtually.

This year, Lifeline encourages Australians to join a virtual walk at sunrise. To register a walk or join your local community virtually, visit: www.outoftheshadows.org.au

Australians are also encouraged to visit a virtual reflective garden to plant a flower and leave a message of remembrance or support, to show those who are struggling that they are not alone.  

Mr Brogden said coronavirus restrictions have heightened the need to demonstrate support and provide a safe space for those impacted by suicide to mourn and reflect:

“Losing a loved one to suicide is different to any other loss, the stigma surrounding suicide is still very real.  Often those who are grieving or experiencing suicidal ideation can experience tremendous marginalisation.  The COVID-19 restrictions are exacerbating isolation, there are many left to grieve or struggle with their thoughts alone. Through Out of the Shadows, we aim to ensure that people feel connected and aware of the support and compassion that is around them.” He said.

“This year, we are calling on every Australian to make this garden bloom and help Lifeline send the clearest signal yet to those who are struggling, that they are not alone.”

To visit the virtual garden, go to: www.outoftheshadows.org.au

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation.  The service expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

To donate to Lifeline, visit www.lifeline.org.au/donate  To arrange an interview, please contact:   media@lifeline.org.au or phone: 0408 407 376

This World Suicide Prevention Day, Lifeline will call on Australians to send the clearest signal yet to those who are struggling, that they are not alone.

Annual Out of the Shadows events go virtual in a show of support for those bereaved by suicide and those who are struggling with their own mental health.

Every year, Lifeline centres across the nation bring their communities together to observe World Suicide Prevention Day through Lifeline’s Out of the Shadows events. Local community walks traditionally take place at sunrise and create a safe place of acceptance to mourn loved ones lost to suicide and reduce stigma by bringing suicide out of the shadows and into the light. However, this year with physical distancing restrictions created by Covid-19, Out of the Shadows will be providing opportunities for connection virtually.

This year, Lifeline plans to send a powerful message of hope by encouraging Australians to visit a virtual reflective garden to plant a flower and leave a message of remembrance or support, to show those who are struggling that they are not alone.

Lifeline Australia’s Chairman, John Brogden said coronavirus restrictions have heightened the need to demonstrate support and provide a safe space for those impacted by suicide to mourn and reflect:

“Losing a loved one to suicide is different to any other loss, the stigma surrounding suicide is still very real. Often those who are grieving or experiencing suicidal ideation can experience tremendous marginalisation. The COVID-19 restrictions are exacerbating isolation, there are many left to grieve or struggle with their thoughts alone. Through Out of the Shadows, we aim to ensure that people feel connected and aware of the support and compassion that is around them.” He said.

In 2018, the last reporting period, there were 3,046 lives lost to suicide in Australia, with each life lost leaving families, friends, colleagues and communities devastated. Mr Brogden implored Australians to visit the garden and plant a message of hope:

“There are over 10 Million Australians who have been directly impacted by the loss of a family member, relative, friend, colleague or fellow student. There are many more who are struggling with their own mental wellbeing and it is particularly difficult with the uncertainty and change in routine that has been brought about by COVID. The things we used to keep busy with, can often no longer be done, many of our opportunities for connecting with others have been removed.

So this year, we are calling on every Australian to make this garden bloom and help Lifeline send the clearest signal yet to those who are struggling, that they are not alone.”

To visit the virtual garden, go to: www.outoftheshadows.org.au

Members of the community are also invited to safely hold private reflective sunrise walks to observe Out of the Shadows on World Suicide Prevention Day. Walks must be held in accordance with COVID-19 physical distancing restrictions in each participant’s state. To join the virtual community of walkers via Zoom, participants are encouraged to register their walk on the Out of the Shadows website at: www.outoftheshadows.org.au
“All through the COVID-19 outbreak, we have been encouraging the community to connect with those they think may be doing it tough. We all have the power to make a positive difference to the lives of others, so we really do encourage people to invite someone you know to take a walk at sunrise and remember the many Australians we have lost to suicide and those they have left behind. Together, we can remove the stigma
around mental health, we can make people feel connected and supported and we can work towards an Australia free of suicide.” Said Mr Brogden.

Mr Brogden also encouraged any person in Australia who is struggling to make a connection with someone they trust, or reach out to Lifeline: “These are challenging times, it is ok not to be feeling ok. Connecting with others is key. If you, or someone you know are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable. Either phone us to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days), or chat to us online at www.lifeline.org.au (7pm – midnight, 7 nights).”

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation. The service expects to respond to over one million requests for support this year, creating
an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

To visit the Out of the Shadows virtual garden, go to: www.outoftheshadows.org.au

To donate to Lifeline, visit www.lifeline.org.au/donate

To arrange an interview, please contact: media@lifeline.org.au or phone: 0408 407 376

27 August 2020

Lifeline Australia is encouraged by the Victorian Coroner’s findings the rate of suicide has not increased due to COVID-19.

John Brogden, Chairman of Australia’s largest suicide prevention service, Lifeline Australia, said he is encouraged by data revealed today by the Coroner’s Court of Victoria, that found the number of suicides in the state this year is consistent with the same period for 2019.

Mr Brogden said:

“These are important numbers. They show that whilst demand for mental health services have increased massively this year, suicides have not increased.
Today’s report shows that while enduring the effects of bushfires and COVID-19, Australian’s are taking steps to ensure their mental wellbeing and the wellbeing of those around them.
The work that is being done by the suicide prevention sector is above and beyond anything we’ve seen in Australia’s history. Today’s data release by the Victorian State Coroner, Judge John Cain, shows that the additional supports that are being provided by Federal and State Governments and the suicide prevention sector are working to save lives.”

Mr Brogden said that Australians are taking action to seek help:

“Lifeline is now receiving close to 90,000 calls a month, that’s a call every 30 seconds. With the Victorian lock-down, we experienced a 30% increase in calls originating from Victoria. Australian’s are recognising the importance of connecting and talking through the challenges they’re facing. Today’s data shows the additional supports Lifeline is providing are working to prevent suicide.

“While the data is encouraging news for those who have been working round-the-clock to ensure no Australian has to face their darkest moments alone, I acknowledge that these results offer cold comfort for those whose loved ones are represented by the numbers released to today. Our thoughts are very much with you.” Said Mr Brogden.

“Lifeline’s vision is for an Australia that is free of suicide and we will continue through COVID-19 and beyond to work tirelessly to keep Australians safe.” He continued.

Mr Brogden renewed his earlier calls to the community to continue to reach out to those who may be living alone and to those who may find the physical distancing and self-isolation a struggle.

“We know that connection is key. Please keep finding creative ways to connect with each and if you, or someone you know are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable. Either phone us to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days) or chat to us online at www.lifeline.org.au (7pm – midnight, 7 nights).” Mr Brogden said.

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation. The service expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

To donate to Lifeline, visit www.lifeline.org.au/donate To arrange an interview, please contact: media@lifeline.org.au or phone: 0408 407 376

9 July 2020

Lifeline is there for Victorians 24/7 as calls from Victoria spike 22% in new lockdown

Lifeline Australia Chairman, John Brogden today made a plea to Victorians to reach out to Lifeline to speak to a Crisis Supporter as the pressures of the second COVID-19 lockdown effect people’s mental health.

John Brogden, Chairman of Lifeline Australia said:

 “My message to Victorians is please don’t suffer in silence.”

Lifeline, Australia’s leading suicide prevention service, has received a 22% increase in calls originating from Victoria since Sunday. This is a 22% increase from Victorians this week than at the same time last year:

“Australians have already been turning to Lifeline in record numbers since the COVID-19 outbreak began in March.  Each month since March we have been receiving almost 90,000 calls, that’s a call every 30 seconds. 

“So, this 22% spike in Victoria is a significant sign that the new lockdown measures are taking a toll on the mental health of Victorians.”

 Mr Brogden said it’s critical that people understand they can access services like Lifeline if and when they need to.

 “We want people to know they can call Lifeline on 13 11 14 at any time of the day or night or text us between 6pm and midnight every night on 0477 13 11 14. 

 Lifeline also has a text service available every night for people who are unable to talk.

 If you can’t call us, you can text us on 0477 13 11 14 between 6pm and midnight every night.

 Mr Brogden said Lifeline has been working with the Victorian Department of Health to ensure the community is aware that Lifeline’s services are available to them 24 hours a day.

 “Our thoughts are with the people of Victoria. Lockdown means many of the important opportunities for people to connect with each other and do things they enjoy are being stopped. For someone who is already struggling, this can be a huge blow. 

 The lockdown will also affect people who may have never experienced mental health issues before in their lives.

We are asking people to look out for those who may struggle through isolation, especially if they live on their own.  If you can’t knock on their door, be imaginative in how you can connect- give someone a call, write them an email, put a note under their door.  By reaching out to someone who may be struggling and letting them know you care, you can send a really powerful message of hope.” Said Mr Brogden.

Lifeline service details:

Telephone: 13 11 14 (24 hours)

Lifeline Text: 0477 13 11 14 (6pm – midnight)

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation.  The service expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

To arrange an interview, please contact:  media@lifeline.org.au or phone: 0408 407 376 to donate:lifeline.org.au

30 June 2020

nib supports Lifeline Australia to meet increased demand for mental health support

The COVID-19 pandemic has taken an unprecedented toll on the mental health and wellbeing of Australians, with Lifeline Australia receiving 3,000 calls for support every day. That’s one call, every 30 seconds.

In response, nib and nib foundation have teamed up to provide Lifeline Australia with $500,000 in funding which will allow the 24/7 crisis support and suicide prevention service to expand their crisis text-based service, Lifeline Text, to meet the increase in demand for support during the COVID-19 pandemic.

Lifeline Australia Chairman, John Brogden, said this partnership will ensure Lifeline are able to offer a complete safety net of crisis support, whether that be through their phone, chat or text services to Australians, wherever they may be.

“We are extremely grateful to nib and nib foundation, their support comes at a crucial time for Lifeline. Calls from Australians in distress have increased by 25% since the COVID-19 physical distancing restrictions began,” Mr Brogden said.

“Our independent evaluation of Lifeline Text showed that 42% of people who reached out through text, wouldn’t have sought help in any other way. So it is vitally important at this time, that we ensure Lifeline Text is as accessible as possible.

“We want every Australian to have the option to access our services if they need it, through the avenue that’s most comfortable for them. This funding will help us to do this, by expanding our Lifeline Text to offer 10,000 additional crisis interventions on top of our other crisis support services.

“We’ll also be training and managing 60 new volunteer crisis supporters so that Australians can rest assured that someone will always be there on the other end of the line to listen and support them through what can be some very dark times,” Mr Brogden said.

Funding constraints have previously seen Lifeline Australia limit their number of requests for support through Lifeline Text to 80 crisis interventions per day, leaving a significant proportion of people, particularly those living in rural and remote communities who don’t have adequate access to landlines or internet connection, vulnerable.

Increasingly, these barriers are often experienced by Aboriginal and Torres Strait Islander people and with suicide rates almost double than non-Indigenous people, access to mental health support services through a range of avenues is crucial.

“It’s pretty grim to hear that something so many of us take for granted, like good phone service and internet connection, could be a big barrier to others seeking support and possibly saving lives,” Mr Brogden said.

nib Managing Director, Mark Fitzgibbon said the health insurer was proud to support the expansion of Lifeline Text to help ensure a full suite of crisis support services are available to those in need.

“We know that COVID-19 is having a monumental impact on the mental health of our community placing additional pressure on our healthcare system as well as support services,” Mr Fitzgibbon said.

“As a health insurer, we believe its paramount to support critical services like Lifeline, so that every Australian who’s doing it a little tough at the moment can seek the help they need in the way that best suits them,” he added.

nib has also donated $30,000 in television advertising air time to Lifeline, so they’re able to share their messages with more Australians who may need help, during prime-time television. 

The funding support is part of nib and nib foundation’s $1 million commitment to ensuring communities across Australia and New Zealand are supported during the COVID-19 pandemic. This includes, $150,000 in funding provided to Lifeline Aotearoa in New Zealand to enable an extra 2,300 hours of crisis support, which is estimated to be an additional requirement to suit the demand over the coming months.  

For 24/7 crisis support and suicide prevention services, Lifeline Australia is available to help. Phone 13 11 14 (24/7) or text 0477 13 11 14 (6:00pm – Midnight (AEST)). More information at lifeline.org.au

10 June 2021

NRMA INSURANCE AND RACV PROVIDE $2M FUNDING BOOST FOR LIFELINE SUICIDE PREVENTION SERVICES IN VULNERABLE COMMUNITIES

LIFELINE’S 13 11 14 LINE NOW RECEIVING A CALL FOR HELP EVERY 30 SECONDS FROM AUSSIES IN NEED AS A RESULT OF BUSHFIRES AND COVID-19

NRMA Insurance and RACV have joined forces to provide $2 million in funding to Lifeline Australia to help enable critical tele-health suicide prevention services for vulnerable communities affected by the summer bushfires and COVID-19.

The joint NRMA Insurance and RACV funding will enable Lifeline Australia to:

• Provide more than 8,000 tele-health counselling sessions for people in communities affected by drought, bushfire, flood and COVID-19.
• Provide e-learning Accidental Counsellor training for up to 3,000 people in communities across Australia, with a focus on those who have regular contact with other community members. This training will equip people with the skills to recognise the signs of mental distress or ill health and the ability to respond effectively and refer people to the most appropriate services.
• Distribute thousands of tool-kits and resources within affected regions so that people are aware of the support that is available to them.

Lifeline Australia Chief Executive Officer, Colin Seery said it was critical to ensure tele-health services are available to Australians in disaster-affected regions.

“COVID-19 restrictions have meant the ability to provide tele-health services is more important than ever. We are extremely grateful for this support from NRMA Insurance and RACV which will enable us to pivot our on-the-ground services to tele-health delivery so our counsellors can continue to connect with their communities and offer vital mental health support.

“The funding from NRMA Insurance and RACV means Lifeline will be able to continue to work with people who have relied on our financial and psychological counselling services to support them through bushfires, floods and now COVID-19, and extend those essential services to help thousands more people who are struggling in those communities,” Mr Seery said.

Fifty percent of Lifeline’s centres are based in rural, regional and remote communities of Australia, many of which have recently been devastated by drought, fire and flood. 

NRMA Insurance CEO Mark Milliner said the $2 million funding support forms part of NRMA Insurance’s ongoing program of work to support initiatives that help make communities safer, more connected, and resilient.

“We can already see the deep affect COVID-19 is having on our communities and as an insurer, we know that the personal and emotional impact of a crisis can last for years. That’s why we are proud to partner with RACV to donate $2 million to help Lifeline expand its important work.

“The donation will be used to extend Lifeline’s national tele-health service and help create local networks of support by providing tailored community resilience training in areas impacted by the bushfires and COVID-19. We look forward to working closely with Lifeline in the months and years ahead,” Mr Milliner said.

RACV Managing Director and CEO, Neil Taylor, said “RACV looks forward to partnering with Lifeline and NRMA Insurance to provide support to vulnerable communities across Victoria impacted by the devastating summer bushfires and COVID-19”.

“Today’s announcement will enable Lifeline’s tele-health service to broaden its reach into the regions and respond to the need of individuals and communities who have been impacted the most. We hope this new partnership will help make a meaningful difference to those at risk of negative mental health outcomes.”

Mr Seery said the support from NRMA Insurance and RACV will go a long way to reducing the long-term mental health impacts of disasters, which will save lives.

“Research has shown that communities which have experienced consecutive trauma are likely to experience longer-term psychological impacts. The recent devastation caused by bushfire, drought and flood has left many people vulnerable to negative mental health outcomes in this time of COVID-19 and physical distancing measures. 

“It’s essential we increase the level of support we can provide these communities. The earlier we can intervene when a person is struggling, the greater the chance we have of reducing the devastating risk of suicide or other long-term mental health impacts,” Mr Seery said.

“As always, it is important that we take the opportunity to remind people of the importance of looking out for and connecting with each other. If you, or someone you know is feeling overwhelmed or in need of support, please contact Lifeline on 13 11 14 at any time of the day or night.”

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line, text and chat services within 40 centres around the nation. The service expects to respond to well over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

To donate to Lifeline, visit: https://fundraise.lifeline.org.au/emergency-appeal

9 June 2020

COVID-19 IMPACT ACTIVATES FIRST NATIONAL EMERGENCY APPEAL IN LIFELINE’S 57 YEAR HISTORY

COVID-19 PANDEMIC SEES AUSTRALIANS REACH OUT TO LIFELINE IN RECORD NUMBERS  

13 11 14 NOW RECEIVING A CALL FOR HELP EVERY 30 SECONDS

This week, Lifeline, Australia’s leading suicide prevention service will launch a national emergency appeal in response to the increased pressure it is facing due to the COVID-19 pandemic.

The campaign titled: ‘You’ve Got 30 Seconds To Save A Life’ comes at a time when Australians have been turning to Lifeline in record numbers as they grapple with COVID-19 on the back of the summer’s bushfire devastation. 

In March, Lifeline answered almost 90,000 calls for help, an increase of 25% over the same time last year - equating to one call every 30 seconds. As the service braces for continued increases throughout this time of uncertainty, Lifeline is calling for donations from those who can, to help save lives.

Lifeline Australia Chairman, John Brogden, has welcomed recent Federal and NSW Government funding measures to support mental health organisations including Lifeline, but acknowledges more funding is required to fill the gap caused by COVID-19 and its impact on traditional fundraising.

“Lifeline is here to help all Australians.  We are appealing to all Australians to help Lifeline. 

Help Lifeline help Australians in crisis.

COVID-19 has reduced the fundraising revenue for our Centres across the country.  With the closure of our 250 retail stores and the cancellation of mental health community training programs, book fairs, fundraising dinners and other events.  We need to raise $5 Million to fill the gap left by COVID 19,” he said.

“At the same time we are seeing our revenue drop, the pressure on our services is growing. We are experiencing the highest ever calls in our 57-year history. And the longer the lockdown lasts, the more people will become anxious and lonely.” Mr Brogden continued.

Funds raised through the campaign will support Lifeline’s 40 centres around the nation to continue to provide crisis support through 13 11 14 as well as suicide prevention services direct to the community.

“We have 40 centres, half of which are in rural and remote locations across the nation.  They provide important mental health education, face to face counselling and therapeutic groups for people at-risk, or bereaved, by suicide.  Our centres are directly supporting thousands of people in the community every day.  It is crucial that we keep these services operating,” said Mr Brogden.

“Public donations will help us to be there for everyone who needs us 24 hours a day, seven days a week.” He said.

Lifeline’s national fundraising campaign has an ambitious target to raise $5 Million to ensure that no centre has to close its doors. Mr Brogden said, the need for the campaign couldn’t be more urgent.

“In the last three weeks, the number of callers who contacted Lifeline and wanted to talk about COVID-19 has jumped from 23% to over 50%.

We expect this to continue to rise as the impact of business closures, social isolation, health concerns and financial stress continue to take a toll on Australians’ mental health.  We must ensure our service is here for Australians through COVID-19 and beyond.”  Said Mr Brogden.

Mr Brogden also sent an important reminder to the community to reach out to those who may be living alone and to those who may find the physical distancing and self-isolation a struggle.

“Every person can make a positive difference.  While social distances measures mean you might not be able to connect with loved ones in person, connection virtually or over the phone is key. If you, or someone you know are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable. Either phone us to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days), Text us on 0477 13 11 14 (6pm – midnight, 7 nights) or chat to us online at www.lifeline.org.au (7pm – midnight, 7 nights).” Mr Brogden said.

To help Australians who may be feeling worried, anxious, or overwhelmed by the COVID-19 outbreak, Lifeline has compiled the following mental health and wellbeing tips and strategies:

1. Manage your exposure to media coverage – as this can increase feelings of fear and anxiety. Be mindful of sources of information and ensure you are accessing good quality and accurate information.

2. Follow a “calm yet cautious” approach – do your best to remain calm and be mindful not to contribute to the widespread panic that can hinder efforts to positively manage the outbreak. Ensure you are following directives issued by the government, medical advice and observe good hygiene habits.

3. Show compassion and kindness to one another – these times of fear, isolation (both physical and social) and uncertainty are when it is most important that we strengthen our sense of community by connecting with and supporting each other. Remind ourselves that we can manage this much better together in solidarity, and that COVID-19 doesn’t discriminate – it can affect anyone regardless of age, gender, nationality or ethnicity.

4. Actively manage your wellbeing by maintaining routines where possible, connect with family and friends (even if not in person), staying physically active, eating nutritious foods and seeking additional support by contacting Lifeline or further professional support as required.  

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation. The service expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

To donate to Lifeline, visit: https://fundraise.lifeline.org.au/emergency-appeal

13 May 2020

Lifeline welcomes the Federal Government’s National Mental Health and Wellbeing Pandemic Response Plan

Today, John Brogden, Lifeline Australia Chairman, welcomed the Australian Government’s National Wellbeing Pandemic Response Plan and the Australian Government’s commitment of a further $48.1M to their Mental Health response.

Lifeline Australia Chairman, John Brogden said:

“Today’s National Mental Health and Wellbeing Pandemic Response Plan will put a consistent framework for mental health supports in place across the nation. This is a necessary plan designed to remove barriers to accessing support, this plan will save lives.”

Change and uncertainty at the best of times can be difficult. It is essential that every person in the community has access to support as soon as they need it. This is a well-rounded plan that will enable instant response through data capture, universal access to mental health supports that respond to the needs of local communities and consistent messaging to the nation on the importance of seeking help and where that help is available.”

Since the beginning of this crisis, Lifeline has been working hard to support Australian’s suffering from the mental health effects of the isolation and uncertainty of COVID-19.

“Over the course of the outbreak, Lifeline has consistently communicated the importance of connection, because it is through connecting with others that we find a sense of hope.

Australians have responded with record numbers of calls to the 13 11 14 crisis line with contacts surging to almost 90,000 a month, that means Lifeline is receiving a call every 30 seconds. Over the next few months, we want to continue to ensure people are aware that Lifeline is here for them and we expect to increase these numbers and save many more lives.” Said Mr Brogden

Lifeline responded to the Australian Mental Health Commissions request for submissions in the development of the COVID-19 Mental Health Plan, listing the following priorities that, once implemented, will save lives:

Uplifting capacity for universal access to social connectivity and support.

1. Consistent, universally embedded public messaging to meet the specific challenges associated with caronavirus
2. Supporting continuity in the delivery of diverse suicide prevention services in community
3. Ensuring peer advice and support is embedded into new approaches to service delivery

Lifeline expects that mental illness related to COVID-19 will far outlast the physical threats of the disease itself.

“The COVID-19 crisis has been difficult for all of us, but for some it has created extreme challenges.  While we are hopeful with the lifting of the restrictions, it is important to remain vigilant about our mental health.  Change can be difficult, and it is OK not to feel OK.

Our services remain open and our Crisis Supporters are ready to listen. If you are feeling overwhelmed, in crisis or emotionally distressed, it is essential that you speak to someone you trust, your GP or you contact Lifeline.  Please call 13 11 14 at any time of the day or night.” Said Mr Brogden

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation.  The service expects to respond to well over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

12 April 2020

Victorian Government contributes $2.1M to ensure Lifeline continues essential service delivery throughout COVID-19

Today, Victorian Premier Daniel Andrews, announced the Victorian Government would contribute $2.1 Million to help Lifeline respond to the increased needs of the community during the COVID-19 crisis.

John Brogden, Lifeline Australia Chairman, today thanked Premier Daniel Andrews and Mental Health Minister Martin Foley for the critical injection of funding for the stretched suicide prevention services:

“We are very grateful to Premier Andrews and Mental Health Minister Martin Foley for prioritising the mental health needs of the Victorian community.  This funding comes at a critical time for Lifeline. 

Australians are turning to Lifeline for support more than at any other time in our 57-year history.  This March, we received almost 90,000 calls from people in crisis, that’s a call every 30 seconds,” said Mr Brogden.

We are experiencing the highest number of calls in the history of Lifeline.

“In the last three weeks, the number of callers who contacted Lifeline and wanted to talk about COVID-19 has jumped from 23% to over 50%.

And the longer this lasts the more calls we will receive. We expect calls to continue to rise as the impact of business closures, social isolation, health concerns and financial stress continue to take a toll on the metal health of Australians.”  Mr Brogden continued.

The injection of funds from the Victorian Government is particularly welcome now.  While COVID-19 has increased demand for the service, it has simultaneously shut off the opportunity for Lifeline to raise revenue through its traditional channels.

“Last week, Lifeline Australia launched an emergency appeal to try to fill the gap left by COVID 19 due to the closure of our 250 retail stores and the cancellation of mental health community training programs, book fairs, fundraising dinners and other events. 

The funding from the Victorian Government will make a significant contribution to ensuring our Victorian Centres remain viable. The support from the Victorian Government will assist Lifeline Crisis Supporters to be available to respond to calls, chats and text messages. 

It will also assist the Lifeline centres across Victoria to provide on the ground support in rural, regional and metropolitan communities

However, we still have a hole in Lifeline’s funding that has been created by COVID-19.  So, we are calling on any Australians who can, to please get behind Lifeline and give what you can, so Lifeline can continue to be here to answer the call of those who need us.” Mr Brogden said.

The support received from the community will be used to support Lifeline’s 40 centres around the nation to continue to provide suicide prevention services direct to the community.

“We have 40 centres, half of which are in rural and remote locations across the nation.  They provide important mental health education, face to face counselling and therapeutic groups for people at-risk, or bereaved, by suicide.  Our centres are directly supporting thousands of people in the community every day.  It is crucial that we keep these services operating,” said Mr Brogden.

Mr Brogden renewed his earlier calls to the community to reach out to those who may be living alone and to those who may find the physical distancing and self-isolation a struggle.

“We know that human  connection is key.  People should never underestimate the power they have to make a positive difference.  Please find creative ways to use technology to work around the barriers to connection and reach out to those you feel may be struggling.”

“If you, or someone you know are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable.  Either phone us  to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days), Text us on 0477 13 11 14 (6pm – midnight, 7 nights) or chat to us online at www.lifeline.org.au (7pm – midnight, 7 nights).” Mr Brogden said.

Lifeline is Australia’s leading suicide prevention service, operating the 13 11 14 telephone line within 40 centres around the nation.  The service expects to respond to over one million requests for support this year, creating an average of 120 safety plans to keep a person experiencing suicidal ideation safe every day.

To donate to Lifeline, visit www.lifeline.org.au/donate

13 February 2020

LIFELINE TO LAUNCH NEW NATIONAL 13 HELP (13 43 57) BUSHFIRE RECOVERY LINE MONDAY

On Monday 17 February Lifeline will launch its new Australia-wide 13 HELP (13 43 57) a dedicated bushfire recovery phoneline to provide support for people affected by bushfires, Lifeline Chairman John Brogden said.

NSW Rural Fire Service Commissioner Shane Fitzsimmons will join Lifeline Chairman John Brogden at a  luncheon in Sydney to raise funds for Lifeline’s Bushfire response which will include the continuation of the work of crisis support teams on the ground in bushfire affected communities and the provision of the 13 HELP (13 43 57) phoneline.

At the lunch Commissioner Fitzsimmons will be interviewed by renowned journalist Andrew Denton. Bega MP Andrew Constance will also speak.

The 24 hours a day/seven days a week 13 HELP (13 43 57) phoneline has been developed in response to increased demand for Lifeline’s service.  Since December last year, Lifeline has recorded a 10% increase in calls to its 13 11 14 service, with call volume spiking at over 14% on some days. 

John Brogden said the unprecedented increase warranted a tailored response so that the care and service referral provided is specific to the effects of the bushfire and the needs of those impacted.

“From the calls that have come in, and from our teams on the ground, it’s clear to us that people need to talk through their experience, they also need simple and clear information about what is available to them in their local community when they need it.” Said Mr Brogden.

“Our Crisis Supporters are highly skilled at listening and offering support to people who are struggling.  The message we want to get to people affected by the fires, no matter what stage of recovery their community is in, is that it is important that you talk about your experience.  Lifeline is here for you at whatever time you need us, we are here 24 hours a day, ready to listen on our

13 HELP Bushfire Recovery Line, please call 13 43 57.” Continued Mr Brogden.

“This service will run for as long as people need us. The crisis may be over but the enormity of the recovery is only beginning to hit. Many people won’t experience trauma for months, even years to come. We will be there for them 24/7.” Mr Brogden said.

Lifeline’s 13 HELP Bushfire Response Line has been made possible with $1.5 Million in funding from the Federal Government.  To date, Lifeline has received pledges totalling almost $600,000 from supporters such as Woolworths, Santos, Count Plus, Payce Foundation and Fantastic Furniture. Mr Brogden has an ambitious target to raise $1 Million at the luncheon in Sydney on Monday to cover additional costs for the phoneline and to continue to expand Lifeline’s response on the ground. 

“We have four Lifeline centres in areas that have been affected by fires. Tthey are working tirelessly to respond to their local communities. We’ve also moved teams from other centres around the nation into affected areas to provide additional support.  We look forward to extending and

expanding the reach of our teams on the ground with the funds raised on Monday.” Said Mr Brogden.

Lifeline will work closely with the National Bushfire Recovery Agency to ensure consistency of messaging and accuracy of information across all areas of Lifeline bushfire service delivery.

To donate to Lifeline, please visit www.lifeline.org.au/donate